AutoNation Ford Wolfchase - Service Center

Outstanding customer service and timely manner on service of my Ford Edge The waiting area was very clean and the Ladies restroom was very clean. of my Ford Edge The waiting area was very clean and the Ladies restroom was very clean. More

Ed Stacks JR. was my service advisor - he makes Autonation look good. He got my truck repaired correctly and made sure I was happy - Excellent Rep - I will be back Autonation look good. He got my truck repaired correctly and made sure I was happy - Excellent Rep - I will be back More

I have a 2019 Exployer. I have received 3 recalled letters, every time I call for an appointment, either they didn't have the part or they say that it didn't apply to me. After reading the letter to t letters, every time I call for an appointment, either they didn't have the part or they say that it didn't apply to me. After reading the letter to the person, he finally gave me an appointment 🤔. More

Poor service all around I called Autonation Wolfchase Ford and asked for the service department to schedule an appointment. The young lady told me it might be easier to sched I called Autonation Wolfchase Ford and asked for the service department to schedule an appointment. The young lady told me it might be easier to schedule it online, and so I did. I scheduled 2 services for my 16 F-150. One is a door latch recall and the other was to fix my loose drivers seat. I immediately received an email confirming my appointment, letting me know that drop off was 715am and pick up would be 2pm.. I received another follow up email, reminding me of my appointment the day before. I arrived before my appointment time at 7:10 am. When I pulled into the bay, and asked what I was there for, I was told that, " they dont do those types of services on a Saturday because they dont have the crew. We would also need your Truck longer than just a few hours." I said I made and appointed and recieved an email confirmation. To which the service person laughed and said, " you need to make those appointments over the phone or in person. Online appointments dont mean really nothin for a service recall. You are first come first serve here." I said, " well, someone should have at least called to let me know. I received and email from Brooks Ward confirming your work to be done." He said, " well, WE can't....not today." I said, " you sir have just wasted my time. The service guy literally just shrugged his shoulders and walked away from me!!!!! We have 4 fords, all 2016 or newer. I would never bring any of them here, or to any Autonation for that matter. You just lost a customer. More

Service I brought my truck in at 7:30 a.m. and was told by Smiley it was a simple recall and would be done by noon. As of 3:00 p.m. they have not called or re I brought my truck in at 7:30 a.m. and was told by Smiley it was a simple recall and would be done by noon. As of 3:00 p.m. they have not called or returned my phone message. They charged me for 10 “free” oil changes but I will go elsewhere. More

Poor service I came in to the service department and wanted to get a oil change first on my new ford. I was told that it would be 4 hour wait. I chose to make an I came in to the service department and wanted to get a oil change first on my new ford. I was told that it would be 4 hour wait. I chose to make an appointment instead of waiting. Appointment made I left when I returned for my appointment I was again told it would be a 3 hr. Wait unacceptable they were very quick to remind me of my appointment but failed to remind themselves. They said I could reschedule. Why!!!!!! More

Service/ oil change I have mixed views regarding the service department. Depending on the day you may get friendly service and at other times down right bad service. I ha I have mixed views regarding the service department. Depending on the day you may get friendly service and at other times down right bad service. I had a 10:30 appointment for an oil change and here it is 1:03 p.m. and I am still sitting waiting for my SUV. When I asked one of the service managers for a eta, I was told to chase behind another service manager who was currently out in the service area. Not sure how they go about customer service training but I am truly not happy with this dealership. I feel at times they are rude, in personable, and not concerned with any of the clients time constraints. I am currently searching for a different for dealership to have my vehicle service. It's a love/hate relationship with this dealership. More

Extremely POOR Service Dept I called Saturday, spoke with “Smiley” in the service department. My 2011 Ford Edge had a recall because the door, when closed the interior light did I called Saturday, spoke with “Smiley” in the service department. My 2011 Ford Edge had a recall because the door, when closed the interior light did not go out. They replaced? The part. Now several months later, same thing. Smiley told me Saturday it was first come, first serve, to come in Monday morning. I did. At around 4:40, I had not heard from them so I called, only to be told nonchalantly they had not gotten to it yet! When were they going to alert me to the fact I had no car! I picked it up, did not open the passenger door ( the one that was broken) and the open door light was on. This is a on going problem, however: Ford hasnt received the golden number to order another recall to fix the problem for good!! I am furious st their lack of concern, customer service and appreciation for the 5 Fords I have purchased from them through Tommy Barkley. I am going to Subaru or another brand that cares about their customers!!! NEVER use this poor dealership if you want your vehicle serviced or if you expect to be treated with respect.... NEVER AGAIN!! GOODBYE FORD!! More

I bought a brand new Ford Focus and have had transmission pr I will never buy another car from here I've had transmission problems for two months and they are saying the tech can't find anything wrong they are w I will never buy another car from here I've had transmission problems for two months and they are saying the tech can't find anything wrong they are wrong your car should not shake you when it takes off and has a sound coming from the transmission you can hear with the window down I'm not stupid and a breast cancer survivor at that and they don't won't to fix it More

Stalling on warranty on new cars They lie and fix nothing until your warranty expires. Your car will sit for days while they do nothing. You do know that AutoNation is the largest dea They lie and fix nothing until your warranty expires. Your car will sit for days while they do nothing. You do know that AutoNation is the largest dealer in the world with hundreds of billions in sales ___would you call this a monopoly ??? More