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AutoNation Ford Wolfchase - Service Center

Memphis, TN

4.6
671 Reviews

671 Reviews of AutoNation Ford Wolfchase - Service Center

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March 04, 2022

I purchased 4 Cooper tires in January 2020. After several months, I had issues with 2 tires constantly losing air pressure. One tire was finally replaced under the 2 year Road Hazard Warranty. More

by diannerdunn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby
Mar 07, 2022 -

AutoNation Ford Wolfchase responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

March 03, 2022

Satisfied they always treat me with respect and are courteous. Sometimes the wait is long so I usually leave my car and wait till they call me. More

by janetkirkendoll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward
Mar 05, 2022 -

AutoNation Ford Wolfchase responded

Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 03, 2022

After setting up an appointment, I am told that they would have to keep my truck for 2 weeks to replace a pulley and the door actuator. I understand being behind but it was a waste of time to be told th More

by davidjgolden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
Mar 05, 2022 -

AutoNation Ford Wolfchase responded

Hello, we are deeply disappointed by your experience at AutoNation Ford Wolfchase. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (901) 209-1257 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

March 01, 2022

I always bring my car to this location cause they get me in and out fast , especially miss Barbra ! She’s the best. More

by Sidney8072
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbra
Mar 03, 2022 -

AutoNation Ford Wolfchase responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 01, 2022

The service was great, we were kept informed every step of the way. We bought our Expedition from Wolf Chase and we always bring it back for service. More

by dolphin38_99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee
Mar 01, 2022 -

dolphin38_99 responded

Thanks

February 25, 2022

It is always a pleasure when I have AutoNation take care of my car. They listen to what I say, they do what I ask. I never doubt the quality of service. That is why I have bought several cars from them a More

by dansutherland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary
Mar 01, 2022 -

AutoNation Ford Wolfchase responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 24, 2022

Good Customer service will always have a customer coming back. good customer will always have me coming. Wait time was to long for someone that had a appointment 8:00 to almost 12:00 to long. overall love c More

by lashaynelson121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geary
Feb 26, 2022 -

AutoNation Ford Wolfchase responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

February 23, 2022

Has the worst manager in the service dept . Have been 3 years trying to get get sun visor fixed stil not fixed. Thanks More

by Maemilford
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales manager
Feb 26, 2022 -

AutoNation Ford Wolfchase responded

Hi Maemilford, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1257 to discuss what we can do to help.

February 22, 2022

I had an appointment that I had to make 2 months in advance for a luggage rack on recall that might be loose. When I arrived the man I had the appointment with said it might be 6-7. He never offered a More

by williamtcanale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Edward stacks
Feb 25, 2022 -

AutoNation Ford Wolfchase responded

Hi Williamtcanale, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1257. We hope to hear from you.

February 21, 2022

Professional, timely and efficient service. Have bought several trucks over the years.and have always satisfied. More

by Davisfarms81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara
Feb 23, 2022 -

AutoNation Ford Wolfchase responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Wolfchase. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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