AutoNation Ford Wolfchase - Service Center

Having my Ranger serviced at AutoNation Wolfchase was a very good experience. The service department staff was friendly, professional and very efficient. Good job. very good experience. The service department staff was friendly, professional and very efficient. Good job. More

Lee Gault was the best service advisor. He was very courteous and honest about the service being provided. I wouldn't want to work with any other service advisor other than Lee. I would giv He was very courteous and honest about the service being provided. I wouldn't want to work with any other service advisor other than Lee. I would give 10 stars if I could. More

Love the dealership and had a great experience purchasing my truck. Also loved the fact that the general manager reached out to me about a recall saying that they wanted to first take care of the folks who my truck. Also loved the fact that the general manager reached out to me about a recall saying that they wanted to first take care of the folks who purchased from them. Even stated that they would fill my truck up with gas and would have a lender vehicle for me. I brought my truck in and the service department guy sat in his chair while greeting me and hollered for the service manager, showing very little in customer service. The younger manager came out and started the paperwork but again with very little customer service mannerisms. An older customer service manager came out, however, and immediately was engaging. Talking to me, building rapport, even joking about the Longview motors sticker that was still in the tailgate from when I purchased it saying that it should have been removed prior. He was very engaging and making sure that I was taken care of. I received a brand new form explorer as a lender vehicle but it only had 20 miles worth of gas in it. It took more than a day to get the recall completed so I had the loaner for about 4 days. When I turned it in, I had a half tank of gas in it and the customer service reps just sat in their bar stools to “greet” me. Then the younger manager completed my paperwork and pulled my truck up. When I got in my truck, not only was the tank not filled but the Longview sticker wasn’t taken all the way off. If everyone on the customer service team only had more of a customer service mindset like the older manager, the experience would have been amazing More

This place has very friendly people in both the service department and the sales department. Were very helpful with my concens department and the sales department. Were very helpful with my concens More

Dealership very clean. Mechanics and reps seem very professional. Quick service when I arrived. Work was performed in time promised. Mechanics and reps seem very professional. Quick service when I arrived. Work was performed in time promised. More

As always, the end result of any visit here has been nothing short of extremely satisfying and a great experience. Nick is always on top of all facets to make sure his customers have a rewarding servic nothing short of extremely satisfying and a great experience. Nick is always on top of all facets to make sure his customers have a rewarding service visit. Amazing!!!!! More

Service was excellent and timely. The customer service was excellent and friendly. Truck up to date on service The customer service was excellent and friendly. Truck up to date on service More

Ed Stacks and his crew are awesome! They took my car and took great care of the car. They took my car and took great care of the car. More

Jeff took real good care of me he answered all my questions made sure my warranty covered everything before hand and kept me updated even though they were very busy he made sure i knew what was going questions made sure my warranty covered everything before hand and kept me updated even though they were very busy he made sure i knew what was going on keep up the good work jeff More

Very nice staff wait time was a little long for an oil change when you had a scheduled appointment but all in all it was nice change when you had a scheduled appointment but all in all it was nice More