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AutoNation Ford Wolfchase - Service Center

Memphis, TN

4.6
671 Reviews

671 Reviews of AutoNation Ford Wolfchase - Service Center

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January 26, 2023

The service personnel are very good. You can call and get an appointment as soon as possible. Barbara Henson does a great job and has for many years at AutoNation Ford. She looks out f More

by gsproud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Myers (Henson)
Jan 30, 2023 -

AutoNation Ford Wolfchase responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

January 24, 2023

The repair was made as promised and they had my vehicle ready earlier than I expected. More

by bc4vols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Myers
Jan 27, 2023 -

AutoNation Ford Wolfchase responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 20, 2023

Nice people, but do not communicate well with customers. Visit was a waste of time that could have been resolved with a phone call or returned email. More

by Jerry
Recommend Dealer
No
Employees Worked With
Es
Jan 24, 2023 -

AutoNation Ford Wolfchase responded

Hello Jerry, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1257 to discuss what we can do to help.

Jan 25, 2023 -

Jerry responded

I’ll be glad to call if the offer is still open.

January 16, 2023

As always. Everything went well Very pleased Joy. Joy Joy Joy Joy Joy Joy Joy More

by Duphus Ruphus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I miss placed his card. I apologize.
Jan 19, 2023 -

AutoNation Ford Wolfchase responded

Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

January 14, 2023

They were fast, professional and had a great attitude. They kept me informed about the progress they were marking with my repairs and looked for ways to save me money. Good exercise. Service writer was More

by Jimklepper901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rowell, Lee Gault
Jan 19, 2023 -

AutoNation Ford Wolfchase responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Jan 19, 2023 -

Jimklepper901 responded

Thank you

January 12, 2023

Service was speedy with no delays and staff was super nice. When I walked in I was greeted and they also had donuts out for the customers. More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jan 18, 2023 -

AutoNation Ford Wolfchase responded

Hello Shannon, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

January 09, 2023

I always come and wait for my car to be serviced and they are always timely and polite. Most importantly, I trust my service writer Gary. He has been assigned to me for years and he is always helpful, knowle More

by Donnae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Jan 13, 2023 -

AutoNation Ford Wolfchase responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

January 09, 2023

I scheduled my appointment online for a 3pm service. I arrived at the dealership about 5 min late due to traffic and this being the first time at this location, just moved from Kansas. The Service team More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Jan 12, 2023 -

AutoNation Ford Wolfchase responded

Hi Josh, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1257. We hope to hear from you.

January 05, 2023

Took 2 hours for oil change. $15 to check air in tires seems a bit ot of customer service range. More

by jbsinclair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dunno
Jan 08, 2023 -

AutoNation Ford Wolfchase responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

January 03, 2023

Service was good, my only issue was no one greeted me when I pulled in and I sat in my car for a while. When I got out and walked in I had to ask a couple people what the protocol was. More

by dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know.
Jan 07, 2023 -

AutoNation Ford Wolfchase responded

Dave, we are disappointed by your experience at AutoNation Ford Wolfchase. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1257 to discuss what we can do to help.

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