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AutoNation Ford Wolfchase - Service Center

Memphis, TN

4.6
671 Reviews

671 Reviews of AutoNation Ford Wolfchase - Service Center

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April 19, 2023

Awesome service. Came in for an oil change and asked about another issue I’ve been having with my vehicle. It was immediately looked at and the part was ordered befor More

by jtc25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Myers
Apr 20, 2023 -

AutoNation Ford Wolfchase responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

April 14, 2023

Bought my Edge here and have had it serviced here since 2015. The services have ranged from simple maintenance to a couple major issues Very satisfied with all aspects of the repairs and maintenance. More

by mstazs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbra
Apr 20, 2023 -

AutoNation Ford Wolfchase responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

April 12, 2023

Excellent service and excellent staff. I couldn't be more satisfied with the service I received. More

by mpayne78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rowell, Lee Gault, Josh Young
Apr 20, 2023 -

AutoNation Ford Wolfchase responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

April 11, 2023

They send a service coupon with the price and big bold numbers and letters. When you get there and have the service they add shop fees. I think they misspelled screw in the customer make it 100% profit on More

by j.coleman1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know, wife dropped off
Apr 20, 2023 -

AutoNation Ford Wolfchase responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1257 to discuss what we can do to help.

Apr 20, 2023 -

j.coleman1962 responded

What you can do to help is eliminate the shop fees. Having clean hand towels and things of that nature are part of doing your type of business. Shop fees are nothing short of “ sticking it “ to the consumer. When you send out a coupon with an advertised price, that should be with a customer pays plus tax. Not plus sharpies and tax. That’s equivalent in my mind, anyway to bait and switch. This practice will not our new customer loyalty.

April 11, 2023

My appt was for a recall, the dealership was fast and efficient. They fixed the issue in what seemed like minutes. I waited on the pair and it did not take long. More

by howardme2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Apr 20, 2023 -

AutoNation Ford Wolfchase responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

April 06, 2023

I went in for an oil change and was charged $240. I understand things went up in price but it seems like AutoNation would give a discount for new customers or older customers. More

by Anthony
Recommend Dealer
Yes
Employees Worked With
Don’t know
Apr 20, 2023 -

AutoNation Ford Wolfchase responded

Hi Anthony, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1257. We hope to hear from you.

April 06, 2023

I brought my car in without an appointment and they fixed a slow leak on my tire and got it done pretty quick More

by Rkmih1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed
Apr 20, 2023 -

AutoNation Ford Wolfchase responded

Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

April 06, 2023

While taking vehicle in for oil change, it was damaged while at the dealership and had to have body work repair. AutoNation provided a complimentary vehicle during the 3 week repair time. Despite this acc More

by agtpwt23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont remember
Apr 20, 2023 -

AutoNation Ford Wolfchase responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 05, 2023

Service Center was great, Fantastic customer service and very helpful to get my invoice paid online for quicker pick up. Thank you More

by Justin Miller
Recommend Dealer
Yes
Employees Worked With
Gary
Apr 07, 2023 -

AutoNation Ford Wolfchase responded

Hi Justin, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 05, 2023

This was my best visit so far. When I arrived the service rep said that they are behind on repairs but he would squeeze me in if I could bring my truck back the next day. I did a More

by Lee
Recommend Dealer
Yes
Employees Worked With
Livie
Apr 07, 2023 -

AutoNation Ford Wolfchase responded

Hi Lee, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!

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