AutoNation Ford Wolfchase

Responding to a Ford recall, I scheduled an appointment roughly two months in advance (earliest they could see me). When I dropped the Mustang (which I purchased from them in 2021) I mentioned the "Check E roughly two months in advance (earliest they could see me). When I dropped the Mustang (which I purchased from them in 2021) I mentioned the "Check Engine Light" was illuminated. Ed told me the appointment was for the recall and it would take longer to do a diagnostic on the vehicle. I told him to go ahead and do the recall work and I had already gone to O'Reilly Auto Parts and was told the after their check the issue was minor. He told me it was a two day turnaround and I could check with him for status updates. He responded to the first inquiry two days later, but as the calendar moved forward he stopped communicating. A week later I had had enough and dropped by in person to get a status update. He told me there were 41 cars in front of me, because they had not even done the recall work, but were waiting to do the check engine light diagnostic. He added it could be another two weeks before the work was completed. I told him it was a 5 minute test, based on my visit to O'Reilly. He told me to wait a minute and then went out on the floor, returning a few minutes later with a stack of work orders in his hand. He said "these are the cars ahead of you." I told him it was ridiculous that they hadn't done the recall work and were delayed by a diagnostic procedure that could be handled in minutes. He told me, "It's obvious I cannot satisfy you as a customer, so why don't I just give you your keys and you can go to another Ford dealership." I said, "Let's do that." He left to get the car and I stated to the others there, "I have a hard time believing you still have customers." To wit one of the service counter workers responded, "I can't believe there are still customers like you." Wow. I did return to O'Reilly, had the diagnostic done once more and had the necessary part in less than 10 minutes. I sent the information to an independent auto mechanic who agreed to do the work as it was a simple procedure. I've purchased not one; not two; but three vehicles from Autonation Ford Wolfchase. Purchasing vehicles is never a problem and the staff professional. Getting them serviced - even when it is a Ford factory recall is a completely different matter. More

Great experience from start to finish. Met all our needs with no pushback. Five stars! Met all our needs with no pushback. Five stars! More

Staff extremely amenable and great to work with. However, the vehicle interior was dirty. The vehicle had certainly not been detailed when we picked it up. However, the vehicle interior was dirty. The vehicle had certainly not been detailed when we picked it up. More

They took really good care of us. They we above and beyond helping us search for the car we wanted. They we above and beyond helping us search for the car we wanted. More

Straight forward dialogue, respectful of my stated outcomes, great service department, easiest new buy I have ever encountered! WolfChase Ford in Bartlett TN as part of AutoNation is the best!!!! outcomes, great service department, easiest new buy I have ever encountered! WolfChase Ford in Bartlett TN as part of AutoNation is the best!!!! More

Exelente servicio recomendado muy buena atención y receptividad al momento de tu compra recomendaría a familiares y amigos receptividad al momento de tu compra recomendaría a familiares y amigos More

This is the second vehicle we've bought at Wolfchase Ford, we feel like we have been treated fairly both times. The staff have always been friendly and helpful. Ford, we feel like we have been treated fairly both times. The staff have always been friendly and helpful. More

Chris the salesperson was awesome, getting close to the minimum 15 words needed yep there minimum 15 words needed yep there More

The whole process from start to finish was easy and Chris was great to work with! was great to work with! More

This is our 3rd Vehicle purchased at Auto Nation Have been satisfied each time Love the atmosphere. Not Pushy. been satisfied each time Love the atmosphere. Not Pushy. More