AutoNation Ford Wolfchase

Good experience with vehicle's 1st oil change. Barbara in in the service depatment is knowledgeable and efficient. Barbara in in the service depatment is knowledgeable and efficient. More

Normally I have been delighted, my recent experience was terrible. It took over 3 weeks to have my vehicle repaired. I had an appointment scheduled back in October 2022 for February to have a Service recall terrible. It took over 3 weeks to have my vehicle repaired. I had an appointment scheduled back in October 2022 for February to have a Service recall completed. The Engine Light came on the Saturday before my appointment I went over to the Service Center to have it looked at, they hooked up an instrument to see what was wrong and said yes its what they thought it was. They said I will clear the engine light, I asked if it was safe to drive, I was told yes it's fine. They said when you come in for the service recall appointment they can fix it then. So off I went. 3 days later my vehicle broke down in Millington and I had to have it towed into Bartlett to the Dealership which cost ne $110.00, my appointment was the following day , when I was there 3 days earlier I was told it was fine to drive and would be addressed at the time the recall item was taken care of so when I called the following morning to let the Service Departme t know my keys were in the Overnight dropbox and explained the situation, I was immediately told. We have 10 technicians and 60 service tickets ahead of you, it will be 2 weeks before we will get to yours. Stated, I had the recall appointment scheduled and was told it would be taken care if at that time. I asked to speak with a particular Service Agent and was told the Obe handling the recall appointment will be handling this as well. I had the worst time getting in touch with that Service Agent. I left voicemails and was placed on hold for extendedbperiods of time when I did speak to the Service Agent I was rushed off the phone and told the recall ticket was completed and the repair will ve handled by a different Technician and they still had 20 vehicles ahead of mine. I wasn't allowed time to inquire about a 15% coupon offered online that needed to be handled on the front end. Finally after 3 weeks I was told my vehicle was repaired and the technician had to rekey my vehicle because it wouldn't start and had to be jumped.and to bring up my spare FOB to have it rekeyed and that it would take 45 minutes, So I did and when I got there I was informed the person that handles that was gone for the day and it will be taken care of the next business day. So the next day I receive a call stating it would be ready by noon, I called at noon to confirm it was taken care of and was told the recall items had not been completed and it would be ready by noon the following day. I explained again how thi was my only vehicle and I was told it had already been taken care of at my appointment 3 weeks prior. I was told well the computer shows the work is complete when the parts are ordered but they didn't get to it. But they would have it ready to next day. I received a call later the following day letting me know it was ready to be picked up. So I went after work to pick up my vehicle, I was charged for the replacement of the batteries in the FOB's, even though I was told I wouldn't. When I checked the FOB's to me sure they were working properly, one of them had a red light blink on so I went bVk in to explain and inquire about it, I was told, well what do you want me to do about it? I handed both FOB's to the agent and several minutes later they were returned to me and stated we changed all the batteries. When I went to pay for the repair I offered my 15% off Coupon and was denied to use it because it has to be entered by the Ssrbice Agent prior to the ticket being given to the cashier. I explained I wasn't given the time to inquire about it at any of the times I spoke to the agent. I kindly requested to speak to someone in charge to handle it I was told no manager was there to speak to and that the cashier didn't have authority to give the discount. Finally the cashier went to the back and spoke to someone and w Told the cashier a Service Agent that was still there could enter it in the computer. So that was taken care of and I was given the discount. More

The work was done in reasonable time. The service writer was friendly and helpful and the waiting area was clean and comfortale. The service writer was friendly and helpful and the waiting area was clean and comfortale. More

Great place and atmosphere. Everyone is friendly especially Barbara in service. Love coming in and dealing with her. Everyone is friendly especially Barbara in service. Love coming in and dealing with her. More

I have bought 2 cars in the past 6 years and have used the service department many times. Always get good service. the service department many times. Always get good service. More

They opened on time and I was greeted warmly. They served donuts and coffee and serviced my car well. Very clean and inviting waiting area also. They served donuts and coffee and serviced my car well. Very clean and inviting waiting area also. More

Waited almost 3 hours for a simple oil change with an appointment and asked about the washer fluid being changed and was assured it is the first thing they did. At checkout explained that the washer flui appointment and asked about the washer fluid being changed and was assured it is the first thing they did. At checkout explained that the washer fluid notice in my app did not reset and was told it was done. I had to ask about the status of my car, the service tech failed to communicate or give any updates. Well 2 days later the notice in my car stated washer fluid low. I’ve been to this dealership several times but this service was definitely below standard. More

Mr.Livie always make sure to go over and beyond for his customers and it is always greatly appreciated! customers and it is always greatly appreciated! More

I always receive great service from Barbara. Had a nice chat with Nick and so glad to hear that Jacob is back. Good to see everyone working together and taking care of all the customers. A very Had a nice chat with Nick and so glad to hear that Jacob is back. Good to see everyone working together and taking care of all the customers. A very happy place!!! More

My salesman and everyone I worked with was super grate and very helpful. The dealership was vey clean and everything was very well kept. Great experience. and very helpful. The dealership was vey clean and everything was very well kept. Great experience. More