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AutoNation Ford Wolfchase
Memphis, TN
932 Reviews
AutoNation Ford Wolfchase is the go-to place for Ford vehicles and service in Memphis. Located in northeast Memphis near the Wolfchase Galleria, our dealership serves residents from the entire Memphis area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Wolfchase has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 1:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 932 reviews
June 24, 2023
Everyone was extremely nice and made our purchase a pleasant experience from the time we walked in until we drove off in our new truck. Our salesman and finance team were great! We would definitely re pleasant experience from the time we walked in until we drove off in our new truck. Our salesman and finance team were great! We would definitely recommend this dealership. More
by Bill W
Employees Worked With
Elijah, Curtis
June 21, 2023
Service needs to be improved. Right rear lug nuts not tightened. Prior services tire damaged, door paint damage and wrong size wipers installed. Last service lug nuts started to s Right rear lug nuts not tightened. Prior services tire damaged, door paint damage and wrong size wipers installed. Last service lug nuts started to swell. Advised to go to Amazon to buy replacement. More
by Bstauf82
Employees Worked With
Nick, Lee and one other
June 21, 2023
Outstanding service writer and other employees. Prices are exorbitant but probably in line with other dealerships. Final cost was $57 more than quoted. When questioned the overage was attributed Prices are exorbitant but probably in line with other dealerships. Final cost was $57 more than quoted. When questioned the overage was attributed to "shop fees", a percentage of the quoted price. Nothing but extra profit for the dealership. AutoNation should include "shop fees" in the quote if they are going to to add them to the final job charges. More
by bobarcher3
Employees Worked With
Barbara
June 19, 2023
Mr. Tim. And service department a really good care of us. They were well organized, took the time to listen, and also very informative about what was going on with my vehicle. They were well organized, took the time to listen, and also very informative about what was going on with my vehicle. More
by Office
Employees Worked With
Tim
June 19, 2023
I always get great service in person but always have a problem with being updated about when I can pick up my car or at least an estimated time so I can prepare to pick it up. Especially since you are una problem with being updated about when I can pick up my car or at least an estimated time so I can prepare to pick it up. Especially since you are unable to take me to and from my work, I have to rely on friends. More
by Whitern67
Employees Worked With
Tim
June 19, 2023
Reliable fast and efficient. I schedule my appointment online and everything from drop off to pick up is well communicated and organized. I schedule my appointment online and everything from drop off to pick up is well communicated and organized. More
by chris
Employees Worked With
Barbara
June 15, 2023
About to pay my 3rd $940 monthly car payment and then insurance on an Expedition I can’t drive because Ford has had it in the shop for so long. At only 56,000 we shouldn’t be having problems like this. T insurance on an Expedition I can’t drive because Ford has had it in the shop for so long. At only 56,000 we shouldn’t be having problems like this. They have called MULTIPLE times to tell us the different things they’ve tried to fix it haven’t worked so they continue to try different things. What kind of mechanics do they have there where it’s just trial and error?!! We asked them to just buy it back from us since they email all the time saying they want to do that anyway. They gave us an offer and then rescinded saying the car isn’t safe to drive - but at the same time said we could come pick it up and drive it while they waited for more parts?!!! So it isn’t safe enough for Ford to drive but they’re happy to have us come drive it?!! Please do not purchase a Ford or use this dealership for repairs. This is insane and has no end in sight. More
by Sstarnes
Employees Worked With
Jeff Smith, General Manager
June 14, 2023
Went in for oil change which went well and rotation of tites.. However, upon returning home there was a note that a tire(s) needed replacing. No one even mentioned at the time of service. Went to go out t tites.. However, upon returning home there was a note that a tire(s) needed replacing. No one even mentioned at the time of service. Went to go out today to a flat tire. Not happy. More
by bmaher3931
Employees Worked With
Barbara Myers
