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AutoNation Ford Westlake - Service Center

Westlake, OH

4.5
574 Reviews

574 Reviews of AutoNation Ford Westlake - Service Center

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April 06, 2023

Excellent service and sales departments. Knowledgeable and friendly. Would recommend to anyone looking to buy or need servic More

by stacey-tober
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Apr 21, 2023 -

AutoNation Ford Westlake responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Ford Westlake and we hope to be of service again in the future.

April 03, 2023

The actual service has always been good but iv noticed a decline in the staffs care for customer support. Maybe I got a bad apple but I hesitate to return anymore just so I don't have to deal with long wait More

by Customerreview
Recommend Dealer
No
Employees Worked With
Johnathan?
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Apr 06, 2023 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (440) 296-3019. We hope to hear from you.

March 30, 2023

The service I received on March 29th 2023 was extremely pleasant and satisfactory. Jordan was friendly and professional. Every one who walked by greeted me and asked if I was being helped. More

by R4A33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Looney
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Apr 03, 2023 -

AutoNation Ford Westlake responded

Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 29, 2023

Prompt, courteous, friendly, knowledgeable and very helpful, they also afford me a ride home which was helpful instead of waiting there all day. More

by ryanus1955
Recommend Dealer
Yes
Employees Worked With
Ashley
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Apr 01, 2023 -

AutoNation Ford Westlake responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 25, 2023

Good location, close to home. Service Department was helpful and the scheduling was convenient. Work was done quickly. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service department twins were helpful and pleasant.
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Mar 29, 2023 -

AutoNation Ford Westlake responded

Hi Chuck, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

March 24, 2023

Service center is accommodating with appointments around your schedule and offers you a ride if you don’t want to wait. More

by rdudettem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ruebensaal
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Mar 29, 2023 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 20, 2023

Friendly staff no problem with my visit quick service explained my services before and after More

by grabble1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Mar 24, 2023 -

AutoNation Ford Westlake responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 17, 2023

Jordan Looney was very helpful and thorough with explainjng what needed to be done to our truck. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Looney
Report | Print
Mar 21, 2023 -

AutoNation Ford Westlake responded

Hi Pat, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 15, 2023

Always great customer service ! Ashley is informative and attentive. The technicians are awesome and fast minimal wait time. More

by GINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Mar 19, 2023 -

AutoNation Ford Westlake responded

Gina, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Westlake. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

March 14, 2023

Overall, very efficient. With 4-5 years servicing this vehicle, I have never have had any issues. More

by daniel.warner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ruebensaal
Report | Print
Mar 18, 2023 -

AutoNation Ford Westlake responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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