AutoNation Ford Westlake - Service Center

First time being at this location, I had a very nice experience. All the personnel was excellent. Great customer service. experience. All the personnel was excellent. Great customer service. More

The service dept is excellent. They keep you informed, very friendly and reasonably priced. I highly recommend them. They keep you informed, very friendly and reasonably priced. I highly recommend them. More

I have had 2 Ford Escapes and 1 Ford Explorer from Auto Nation. I was always impressed with the customer service and the friendliness of the employees. Nation. I was always impressed with the customer service and the friendliness of the employees. More

Friendly service on vehicle and the shuttle pick up was very convenient with efficient and pleasant. very convenient with efficient and pleasant. More

Friendly, efficient, courteous and good workman ship. Usually if you wait it’s not longer than an hour Usually if you wait it’s not longer than an hour More

Appointment was easy to make, we were able to have it worked in within the week, we dropped the car off, we were contacted that day, the estimate was very close to actual cost, they did what they said th worked in within the week, we dropped the car off, we were contacted that day, the estimate was very close to actual cost, they did what they said they'd do, when they said they'd do it, at the cost and time they told us. The car drives like new, we love the car and this was the first major work we had done, after 9 years and 116,000 miles, we can't complain. Our only wish was that Ford would start making cars again as we will not be buying an SUV. More

This dealership is very helpful. From the time I bought my truck through the service they have provided. They sometimes have trouble getting parts, but that is not their fault. Ho From the time I bought my truck through the service they have provided. They sometimes have trouble getting parts, but that is not their fault. However, they are always friendly and helpful. More

Terrible experience. Made service appointment for defective tailgate latch on F-150. Received recall for tailgates opening on their own. It did that and then stopped open Made service appointment for defective tailgate latch on F-150. Received recall for tailgates opening on their own. It did that and then stopped opening at all. Their scheduling department informed me that everything was covered at no cost and that they had my VIN number and would order in the parts and have them at the Steelership for the repair. Received a text and then a call asking me why I brought the truck in for repair. Then was told there would be a $150 mandatory diagnostic charge, then they wanted over $560 plus tax because the part required was not included in the recall. WTH. Told them not to do any work on my truck. Would be picking it up and was informed again about having to pay the $150 plus tax diagnostic charge. Told them that I was lied to and would not be paying them anything. They listened to the recording of my conversation during the service scheduling and realized I was lied to and decided not to charge. Ashley did a great job in helping to resolve the nightmare. 5 stars to Ashley! Brought the truck home and purchased the required OEM part online delivered in 24 hours for $64. NEVER go to any Steelership unless it's under warranty and then check their work to confirm it was performed properly! They should have compensated me for the aggravation and wasted time. Took me less than 30 minutes to complete the repair. More

After having to have a dead battery jumped, I drove straight to Autonation because I was afraid if I turned off the car it wouldn’t start again. They took it in right away and checked other things lik straight to Autonation because I was afraid if I turned off the car it wouldn’t start again. They took it in right away and checked other things like the alternator which was fine. More

It was such a pleasure to work with Ashley. She is thorough and explained all of the charges for the service requested and also provided information about what was recommended. In a time when She is thorough and explained all of the charges for the service requested and also provided information about what was recommended. In a time when good customer service is hard to find, it was a bright spot in my day to work with her! More