AutoNation Ford Westlake - Service Center

Prompt and courteous. Did the work promised and had the car ready for pick up on time Did the work promised and had the car ready for pick up on time More

I was told when arriving at the dealer that our service visit was cancelled. They still serviced the vehicle, but they had never notified us of any cancellation. I had received confirmation of the visit visit was cancelled. They still serviced the vehicle, but they had never notified us of any cancellation. I had received confirmation of the visit 48 hours before the visit and hadn't notified us of the cancellation. More

Horrible incompetent service department do not use I think they are using porters for mechanics think they are using porters for mechanics More

Danielle was very helpful and professional. She is a real asset to your business. I will be glad to return in the future. She is a real asset to your business. I will be glad to return in the future. More

Ashley did an amazing job via phone and text. She answered all my questions and was very personable. All service was performed as expected, faster than expected. A ride was also provided and t She answered all my questions and was very personable. All service was performed as expected, faster than expected. A ride was also provided and the driver was great. Thank you AutoNation. More

This dealership has friendly workers, clean facilities, knowledgeable mechanics, and excellent service. I’ll be happy to return here for service. knowledgeable mechanics, and excellent service. I’ll be happy to return here for service. More

Outstanding service. Every detail taken care of and then reviewed. Thank you Auto Nation Westlake. Every detail taken care of and then reviewed. Thank you Auto Nation Westlake. More

Great quality of service. They track the needs of my truck and help me take great care of it. All the associates are knowledgable. They are short staffed for people to answer They track the needs of my truck and help me take great care of it. All the associates are knowledgable. They are short staffed for people to answer the phone, but if you leave a message they call you back promptly . I purchased my truck from another dealer knowing I could bring it here for service. I Have been bringing all my vehicles to John Lance for over 30 years. They have had their ups and downs, but they are most definitely back on track. More

I drive my truck for service I was promised it will be done the end of the day, and the end of the day the truck was not done. I was really disappointed. I had to cancel some deliveries just to get a serv done the end of the day, and the end of the day the truck was not done. I was really disappointed. I had to cancel some deliveries just to get a service no one took care of it. More

Thank you for the wonderful service. I came for an oil change and Ashley let me know what else was needed at this time. i greatly appreciate her interest. I came for an oil change and Ashley let me know what else was needed at this time. i greatly appreciate her interest. More