AutoNation Ford Westlake - Service Center

I don't have fifteen words to say about the service. They did what they said they'd do. They did what they said they'd do. More

Ashley Ruebensaal Customer Care Assistant Manager was very Helpful. She was Outstanding as a Customer Care Assistant. very Helpful. She was Outstanding as a Customer Care Assistant. More

Jordan Looney was very helpful and knowledgeable. He answered my many questions . I have been dealing with Auto Nation for many years and nobody ever asked me about getting my fluids flushed. I ha He answered my many questions . I have been dealing with Auto Nation for many years and nobody ever asked me about getting my fluids flushed. I had two done yesterday and will get the rest done in the near future. Thanks Jordan More

My problem wasn't the work they did it was all the harassment after the work was done. 2 text messages, 3 emails and even a phone call where I told them to take me off their call list. After that I ge harassment after the work was done. 2 text messages, 3 emails and even a phone call where I told them to take me off their call list. After that I get this email. They seem to think I owe them something when it was I that paid them. I would of been fine with one call checking I was satisfied but the constant harassment I out of line. More

Scheduled an oil change for 3pm and informed the dealer would be waiting. Truck didn't move till after 4pm. Still no word from my service writer. After almost 2 hours my truck comes back. I have a white f1 would be waiting. Truck didn't move till after 4pm. Still no word from my service writer. After almost 2 hours my truck comes back. I have a white f150, there is oil marks all over the driver front fender. Get in and the entire center console is covered in oil. I have 4 free remaining oil changes, needless to say I'll never return. More

Great service. I've been a customer for a couple years and my last visit was great as usual. Prompt, friendly and quality work. Mike S. I've been a customer for a couple years and my last visit was great as usual. Prompt, friendly and quality work. Mike S. More

Prompt and courteous. Did the work promised and had the car ready for pick up on time Did the work promised and had the car ready for pick up on time More

I was told when arriving at the dealer that our service visit was cancelled. They still serviced the vehicle, but they had never notified us of any cancellation. I had received confirmation of the visit visit was cancelled. They still serviced the vehicle, but they had never notified us of any cancellation. I had received confirmation of the visit 48 hours before the visit and hadn't notified us of the cancellation. More

Danielle was very helpful and professional. She is a real asset to your business. I will be glad to return in the future. She is a real asset to your business. I will be glad to return in the future. More

Horrible incompetent service department do not use I think they are using porters for mechanics think they are using porters for mechanics More