AutoNation Ford Westlake - Service Center

My rep Kevin was on time and stayed with the scheduled time I was given. Thanks. The location is convenient and the waiting room comfortable. time I was given. Thanks. The location is convenient and the waiting room comfortable. More

I took my truck in for scheduled preventative maintenance. I was promptly greeted by Melissa, one of the service advisors. She was polite, attentive and pleasant. The service was performed in a maintenance. I was promptly greeted by Melissa, one of the service advisors. She was polite, attentive and pleasant. The service was performed in a timely fashion and a follow up appointment was scheduled flawlessly. Thank you Melissa and Thank You AutoNation Ford Westlake. More

Great service and friendly service contact. Always get great service. Work was done quickly and the advisor addressed any questions I asked. Will recommend AutoNation to others. great service. Work was done quickly and the advisor addressed any questions I asked. Will recommend AutoNation to others. More

This appointment was for the standard scheduled maintenance. My appt was for 11AM and I was out by noon. That's how it should work. maintenance. My appt was for 11AM and I was out by noon. That's how it should work. More

I had a lot of work done on my 2014 Flex. Front brakes, tire rotation, wheel alignment,oil change and filter. The service department had no rotors in stock so they had to find them from other dealerships i tire rotation, wheel alignment,oil change and filter. The service department had no rotors in stock so they had to find them from other dealerships in the area I guess. I was in there waiting room for a little over six hours. I do understand that service departments don't keep a complete stock of oem parts due to the expense. The staff was very kind and understanding. I understand the wait and was very satisfied with the work performed as usual. My mistake was not taking the offered shuttle home. Overall I always feel confident with the quality of the work. More

Mike Mihalich was courteous and professional.My recall Mike Mihalich was courteous and professional. My recall repair was completed very quickly. Kudos to the Mike and the Service Department for a job we Mike Mihalich was courteous and professional. My recall repair was completed very quickly. Kudos to the Mike and the Service Department for a job well done. More

Melissa did a great job of working my new Bronco Sport into the schedule. I dropped off and picked up after hours. I will worked out. into the schedule. I dropped off and picked up after hours. I will worked out. More

No Help from Front Office after I leased a vehicle After having traded in my 2014 Ford Focus and leased a 2019 Ford Escape, I was the happiest guy in the neighborhood. That is until today (6/24/2020). After having traded in my 2014 Ford Focus and leased a 2019 Ford Escape, I was the happiest guy in the neighborhood. That is until today (6/24/2020). I had received a letter from the BMV, Columbus, about renewing my tag. I was stunned to see that it was for the 2014 Focus. I went to Auto Nation, Westlake, to determine WHY? and WHAT they could do to alleviate this situation. I was treated "coldly" by a young lady who for whatever insane reason opted NOT to wear a mask. I was told it was my problem to fix. At the time of the transaction back in late December, NO ONE told me that I had to take my old license plates from the Focus. No one told me that I had to contact the BMV after Auto Nation secured the new plates for my lease. Bottom line, I am extremely disappointed in how unwilling the dealership was in trying to assist me. When my lease is up, I will be shopping elsewhere. On a positive note, I will say that their Service Department is A#1. Too bad the front office/sales area can't duplicate. More