AutoNation Ford Westlake - Service Center

Awful customer service. Do not honor warranty. Unreliable. Terrible experiences with AutoNation Ford Westlake. I do not recommend buying a car from this establishment. Unreliable car. Dealer did not honor warr Terrible experiences with AutoNation Ford Westlake. I do not recommend buying a car from this establishment. Unreliable car. Dealer did not honor warranty. On 09/25/2019, we bought a used 2014 Ford Focus for our daughter in college. Twelve days later, on 10/06/2019, the car was blowing oil all over the place. We immediately attempted to contact the sales person "Bob," who gave us the "call me anytime you need anything," sales spiel at the time of sale. Bob did not call us back. We drove the car to the dealership and when we approached customer service, we were met by Bob and the finance manager, who were no help at all, shrugged their shoulders and said we'd have to contact the service department which was closed at the time. When we inquired about a loaner car, they were equally unhelpful and stated they did not have one and that would also have to be arranged by the service department. The next day, the service dept. informed us they did not have a loaner car. It was necessary for them to replace a gasket and reseal valve cover and they noted a ball joint had "excessive amount of play" and replaced. After only having this car for 12 days, they informed my husband, that we would have to pay $100 deductible on the EXTENDED WARRANTY we purchased, for the work that was required! The "AUTONATION Limited Warranty Coverage" states "seals and gaskets" are covered for 90 days or 4,000 miles, whichever comes first; we had put 512 miles on the car at that time. When we picked up the car from the AUTONATION service center, Lynn, the clerk at the counter, stated there was "no charge" and the balance was "$0." I inquired about the $100 deductible that "Brian" told my husband we owed, and she again confirmed, "No, the balance is $0." I thought they were honoring the limited warranty and left. A week later, Brian called my husband and told him, "they made a mistake and we did indeed owe $100." Unfortunately, my husband paid the $100 that we had no obligation to pay. I will NEVER purchase another vehicle from these people, and would deter anyone else from doing so. More

I Want To Give You Money But Your Service is That Bad. I have a pre owned 2019 Ford Mustang. I have been trying to find a solution to replace my digital instrument cluster as the vehicle was made in Canada I have a pre owned 2019 Ford Mustang. I have been trying to find a solution to replace my digital instrument cluster as the vehicle was made in Canada. I have been attempting now for about 3 weeks to get some kind of an answer from Barry the Service manager. Give me a price. Give me something.. It just so happened I also received one of those “We hope you had a great experience at our dealership” letters from Dean the General Sales Manager so I figured maybe he could help so I reached out.. Guess what... no response either. I will be reaching back out to Ford regarding the open case for this issue and hopefully they can recommend a dealership that still knows what basic customer service is. More

very good serivce I bought my 2017 Ford Escape here because I thought it was the best value . I love my car but unfortunately it needed a major repair recently. It w I bought my 2017 Ford Escape here because I thought it was the best value . I love my car but unfortunately it needed a major repair recently. It was covered under warranty but my car would have to stay there until they got the part from Ford , which we all know can be a long time sometimes. The service department was very courtesy and helpful , Jayson always called me to let me know what was going on with my car. They gave me a loner car and sometimes I had to go in to get another loner car because of the length of car waiting for the part. They always made sure though that I had one. The car finally came out of service and it is driving good now. I am not sure why everyone is complaining about the service , the girls there are nice and helpful and they even have courtesy cars there so if you go in for the oil change and want to go somewhere they will drive you to your destination and pick you up. I don't get that elsewhere where I go to get my cars fixed and the service guys have the ford training to fix the cars. I am very happy with the service that was provided. More

Very poor customer service We purchased a 2019 F350 super-duty diesel at AutoNation. This is a HUGE purchase (more of an investment). My husband recently took it in for an oil c We purchased a 2019 F350 super-duty diesel at AutoNation. This is a HUGE purchase (more of an investment). My husband recently took it in for an oil change and it took over 3 hours, Not long after leaving his dashboard lit up with tire pressures in the front were 84/85 and back were 68/68. The last time it was serviced, it took days longer than it was supposed to, there were issues with it right after he left. We purchased the truck there because we knew a salesperson. It was a huge mistake. Their follow up service is horrible. More

Service Department Is Unprepared I recently took my F150 in for service - 3 recall notices, along with oil change and tire rotation. I had the appointment scheduled for weeks prior to I recently took my F150 in for service - 3 recall notices, along with oil change and tire rotation. I had the appointment scheduled for weeks prior to drop-off and they were fully aware of the reasons it was being serviced. After having the truck all day, I called to check on the status and was informed that they needed to order the part for the rear seatbelt recall. It's disheartening to know that they didn't make sure they had the necessary parts, especially knowing the reasons for the service appointment. There was also a repair needed to fix the doors, so they would latch shut. Less than 24 hours after picking up the truck initially for service, the passenger doors were still not latching shut. I understand that I should've checked them before leaving the first time, but I was already agitated knowing I had to return it for service another day. Eventually, after some struggle from the service department, the door latch issue was repaired. We posted a less than positive review on google. The GM, Dean, had reached out and requested that I call to discuss my experience with their service department. I did call and left a message (on 02/01/2019) for him to return my call and still have not received a return call. The customer care rep, after notifying me that the repairs were complete, wanted to see what they could do so we would change our initial review. I went to this dealership for convenience. However, I will not go back due to the lack of preparation and follow through. It appears, when all is said and done, that they are only concerned about their "reviews". I understand the importance that these reviews play, but nothing in the review was inaccurate. To try and manipulate them just shows what kind of place this really is. More

Avoid at all costs I just called for an appointment. It had been awhile that I used this dealership. They could not find my record - ok then - I was then told I needed t I just called for an appointment. It had been awhile that I used this dealership. They could not find my record - ok then - I was then told I needed the VIN number to even gain access to an appointment. Guess what - I went elsewhere. Not surprised since the VIN could have been put in the "system" at the time of the appointment - I guess - there is no need to even consider this dealership for service or to purchase a car there - the "system" was more important than the customer. I am sure other dealerships will take my money for service or for a new car. More

Charged for service not done Went in to get work done and added an oil change. More expensive than most but it was already there. Picked up the car later the next day to find out Went in to get work done and added an oil change. More expensive than most but it was already there. Picked up the car later the next day to find out later the oil change was never done. Since then I’ve tried reaching out several times with no response, always saying they will get back to me. More

Lack of Follow Up by Service Coordinator Terrible follow and coordination. Have been a customer here for 10 years. Has gotten steadily worse since Chris (Service Manager Left). Avoid Brend Terrible follow and coordination. Have been a customer here for 10 years. Has gotten steadily worse since Chris (Service Manager Left). Avoid Brenda she is too disorganized to provide any decent level of service. Waited 21/2 hours for a shuttle after my car was repaired! Finding another dealer. More

Love this place Excellent service. Explains the service process. Excellent sales staff . There business model should be used for all auto dealers . Love the selecti Excellent service. Explains the service process. Excellent sales staff . There business model should be used for all auto dealers . Love the selection of trucks, suvs, and cars. More

Fantastic! Love this place! I've been going to Autonation for years now and their Service Dept is fantastic!. Brenda and John always work to give the best servic Love this place! I've been going to Autonation for years now and their Service Dept is fantastic!. Brenda and John always work to give the best service on the cars I've brought in and I bring in old and classic cars and they still manage to get it right, don't cut corners and the price, for the large amount of work I usually ask to have done, is reasonable. I strongly recommend. More