AutoNation Ford Westlake - Service Center

Went in for oil change. Service department personnel were friendly and helpful. Vehicle was ready when they said it would be. They even washed it. Very satisfied with the service. friendly and helpful. Vehicle was ready when they said it would be. They even washed it. Very satisfied with the service. More

The service department is top notch! Mike was quick to get me in when I had an issue with my tire. I’m leaving on a trip and he worked me into the schedule to handle my concerns. He also had me shuttled get me in when I had an issue with my tire. I’m leaving on a trip and he worked me into the schedule to handle my concerns. He also had me shuttled to a shopping center so I didn’t have to sit around waiting for my service. He got me in and out as fast as possible with four new tires and a complete check up on my vehicle. More

I had a problem with my electric steering, the found the part and ordered it, I have to go back in when they get it in. It worked out well always go back to this Ford Dealer as they know me and my car best. part and ordered it, I have to go back in when they get it in. It worked out well always go back to this Ford Dealer as they know me and my car best. More

Have been taking my car there for routine maintenance. The service team is very friendly and understand my needs. I will continue to have my car serviced at AutoNation. The service team is very friendly and understand my needs. I will continue to have my car serviced at AutoNation. More

AutoNation is where I will continue to have my vehicle serviced. I bought my Mach E elsewhere, and had a problem at 500 miles. Though this was warrantee work AutoNation treated me like a valued custom serviced. I bought my Mach E elsewhere, and had a problem at 500 miles. Though this was warrantee work AutoNation treated me like a valued customer, worked with Ford to diagnose an uncommon problem, bent over backwards to help me get a loaner/rental (important with two kids under 2 years old and both parents working) and had it fixed within a reasonable timeframe. I am very pleased with my experience. More

My rep Kevin was on time and stayed with the scheduled time I was given. Thanks. The location is convenient and the waiting room comfortable. time I was given. Thanks. The location is convenient and the waiting room comfortable. More

I took my truck in for scheduled preventative maintenance. I was promptly greeted by Melissa, one of the service advisors. She was polite, attentive and pleasant. The service was performed in a maintenance. I was promptly greeted by Melissa, one of the service advisors. She was polite, attentive and pleasant. The service was performed in a timely fashion and a follow up appointment was scheduled flawlessly. Thank you Melissa and Thank You AutoNation Ford Westlake. More

Great service and friendly service contact. Always get great service. Work was done quickly and the advisor addressed any questions I asked. Will recommend AutoNation to others. great service. Work was done quickly and the advisor addressed any questions I asked. Will recommend AutoNation to others. More

This appointment was for the standard scheduled maintenance. My appt was for 11AM and I was out by noon. That's how it should work. maintenance. My appt was for 11AM and I was out by noon. That's how it should work. More

I had a lot of work done on my 2014 Flex. Front brakes, tire rotation, wheel alignment,oil change and filter. The service department had no rotors in stock so they had to find them from other dealerships i tire rotation, wheel alignment,oil change and filter. The service department had no rotors in stock so they had to find them from other dealerships in the area I guess. I was in there waiting room for a little over six hours. I do understand that service departments don't keep a complete stock of oem parts due to the expense. The staff was very kind and understanding. I understand the wait and was very satisfied with the work performed as usual. My mistake was not taking the offered shuttle home. Overall I always feel confident with the quality of the work. More