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AutoNation Ford Westlake - Service Center

Westlake, OH

4.5
582 Reviews

582 Reviews of AutoNation Ford Westlake - Service Center

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August 19, 2021

Communication from the service department was direct, prompt, professional, and informative. Information, service cost, and time requirements were communicated throughout the service process. I would re More

by JHarford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mihalich
Aug 24, 2021 -

AutoNation Ford Westlake responded

Hi, thanks so much for the warm recommendation of the team here at AutoNation Ford Westlake. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 18, 2021

Good people great service always has been thank you much More

by gbradick_48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Meeks always works on my car's great guy, Tom Terbrack
Aug 24, 2021 -

AutoNation Ford Westlake responded

Hi, we're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.

August 17, 2021

Service was great And the staff was very friendly in and out More

by dennydreher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Goodson
Aug 24, 2021 -

AutoNation Ford Westlake responded

Hi Dennydreher, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!

August 14, 2021

Everyone is friendly and helpful—They just make it so easy when you bring your car in for service! More

by debw326
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Goodson
Aug 16, 2021 -

AutoNation Ford Westlake responded

Hi, your satisfaction is our top priority. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 13, 2021

I brought my new Fusion in for routine maintenance. I was told approx 1 hr and 15 mins and they were done in 55 minutes. The car was immaculate. Kevin was so friendly and so helpful. This is my 6th ca More

by cbp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin, Tony
Aug 16, 2021 -

AutoNation Ford Westlake responded

Thanks so much for the warm recommendation of the team here at AutoNation Ford Westlake. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 13, 2021

Went in for oil change. Service department personnel were friendly and helpful. Vehicle was ready when they said it would be. They even washed it. Very satisfied with the service. More

by tmyers555
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mihalich
Aug 16, 2021 -

AutoNation Ford Westlake responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Westlake. Feel free to stop by if you ever need any more help.

August 11, 2021

The service department is top notch! Mike was quick to get me in when I had an issue with my tire. I’m leaving on a trip and he worked me into the schedule to handle my concerns. He also had me shuttled More

by kathyh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike.
Aug 13, 2021 -

AutoNation Ford Westlake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Westlake! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 09, 2021

Have been taking my car there for routine maintenance. The service team is very friendly and understand my needs. I will continue to have my car serviced at AutoNation. More

by Escape2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mihalic
Aug 13, 2021 -

AutoNation Ford Westlake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Westlake! If you have any further questions, please give us a call. We're always happy to help!

August 09, 2021

I had a problem with my electric steering, the found the part and ordered it, I have to go back in when they get it in. It worked out well always go back to this Ford Dealer as they know me and my car best. More

by crs8354
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hans "Pete" Wimmer
Aug 13, 2021 -

AutoNation Ford Westlake responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 04, 2021

AutoNation is where I will continue to have my vehicle serviced. I bought my Mach E elsewhere, and had a problem at 500 miles. Though this was warrantee work AutoNation treated me like a valued custom More

by Andrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin and Melissa in service.
Aug 06, 2021 -

AutoNation Ford Westlake responded

Andrew, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Westlake! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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