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AutoNation Ford Westlake - Service Center
Westlake, OH
577 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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577 Reviews of AutoNation Ford Westlake - Service Center
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September 15, 2021
Generally quite happy with the service but 2 hrs 15 min way to long for an oil change. I get it nobody wants to work anymore. I would rather be told up front about extended wait times. way to long for an oil change. I get it nobody wants to work anymore. I would rather be told up front about extended wait times. More
by Salaur
Employees Worked With
Riley Bender
September 07, 2021
Went in for routine oil change. Always a pleasure to be there. Very professional, accurate and friendly. Service associate kept me updated and informed me when my vehicle was projected to be complete. The there. Very professional, accurate and friendly. Service associate kept me updated and informed me when my vehicle was projected to be complete. They also performed the 10k routine check as it was near the time rather than have me make another appointment and come back. Loved chatting with Dave, he is very informative. More
by stetzp55
Employees Worked With
Dave Solomon and service associate
September 06, 2021
Had my car there for a week, I guess for what ended up being an $800 oil change. They didn't address the wheel noise, and somehow missed the cracked windshield that I asked to have replaced. This is the being an $800 oil change. They didn't address the wheel noise, and somehow missed the cracked windshield that I asked to have replaced. This is the same dealership service center that for 3 years told me the transmission issues I was having were "normal," even though Ford ended up recalling the problem after thousands of us kept complaining and a class action lawsuit was filed. Definitely not returning. More
by krol
Employees Worked With
I have no idea who looked at my vehicle. I'm guessing nobody since two of the major issues were not addressed.
September 05, 2021
Service was completed within the time span that I was told upon arrival to the service center. Everyone was friendly and well informed about the service I needed told upon arrival to the service center. Everyone was friendly and well informed about the service I needed More
by l.a.r
Employees Worked With
Don’t remember his name but 5 stars
September 01, 2021
Work was completed, and was well done. Only glitch was waiting for parts, no fault of Auto Nation. Melissa did a great job keeping me informed and on top of the work being done. Great job by all involved, waiting for parts, no fault of Auto Nation. Melissa did a great job keeping me informed and on top of the work being done. Great job by all involved, Thank You. More
by djcheslock
Employees Worked With
N/A
September 01, 2021
Very unhappy with the problem, but that is because of the quality of the product, not the service department. Rear end problems caused my tires to wear rapidly and now there is a recall, but no parts to fix quality of the product, not the service department. Rear end problems caused my tires to wear rapidly and now there is a recall, but no parts to fix it. More
by trpoe
Employees Worked With
Barry Tabor, Michael Pincura
