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AutoNation Ford Westlake - Service Center
Westlake, OH
574 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
574 Reviews of AutoNation Ford Westlake - Service Center
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September 07, 2021
Went in for routine oil change. Always a pleasure to be there. Very professional, accurate and friendly. Service associate kept me updated and informed me when my vehicle was projected to be complete. The there. Very professional, accurate and friendly. Service associate kept me updated and informed me when my vehicle was projected to be complete. They also performed the 10k routine check as it was near the time rather than have me make another appointment and come back. Loved chatting with Dave, he is very informative. More
by stetzp55
Employees Worked With
Dave Solomon and service associate
September 06, 2021
Had my car there for a week, I guess for what ended up being an $800 oil change. They didn't address the wheel noise, and somehow missed the cracked windshield that I asked to have replaced. This is the being an $800 oil change. They didn't address the wheel noise, and somehow missed the cracked windshield that I asked to have replaced. This is the same dealership service center that for 3 years told me the transmission issues I was having were "normal," even though Ford ended up recalling the problem after thousands of us kept complaining and a class action lawsuit was filed. Definitely not returning. More
by krol
Employees Worked With
I have no idea who looked at my vehicle. I'm guessing nobody since two of the major issues were not addressed.
September 05, 2021
Service was completed within the time span that I was told upon arrival to the service center. Everyone was friendly and well informed about the service I needed told upon arrival to the service center. Everyone was friendly and well informed about the service I needed More
by l.a.r
Employees Worked With
Don’t remember his name but 5 stars
September 01, 2021
Very unhappy with the problem, but that is because of the quality of the product, not the service department. Rear end problems caused my tires to wear rapidly and now there is a recall, but no parts to fix quality of the product, not the service department. Rear end problems caused my tires to wear rapidly and now there is a recall, but no parts to fix it. More
by trpoe
Employees Worked With
Barry Tabor, Michael Pincura
September 01, 2021
Work was completed, and was well done. Only glitch was waiting for parts, no fault of Auto Nation. Melissa did a great job keeping me informed and on top of the work being done. Great job by all involved, waiting for parts, no fault of Auto Nation. Melissa did a great job keeping me informed and on top of the work being done. Great job by all involved, Thank You. More
by djcheslock
Employees Worked With
N/A
August 31, 2021
Service adviser Mike was extremely helpful and knowledgeable in helping getting things resolved. He got everything taken care of and then some in a very timely manner and kept me updated throughou knowledgeable in helping getting things resolved. He got everything taken care of and then some in a very timely manner and kept me updated throughout the process. Very good experience. Will continue to take my car there. In fact suggested to my husband to take his there as well. More
by sierra.joan3
Employees Worked With
Michael Mihalich
August 30, 2021
Service Adviser Kevin, was very professional & knowledgeable. He took the time to help with an unrelated problem I had with Sync. Took the time to explain what service was going to be performed. knowledgeable. He took the time to help with an unrelated problem I had with Sync. Took the time to explain what service was going to be performed. More
by Herb
Employees Worked With
Kevin
