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AutoNation Ford Westlake - Service Center

Westlake, OH

4.5
574 Reviews

574 Reviews of AutoNation Ford Westlake - Service Center

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October 01, 2021

I would not buy or service a vehicle anywhere else! Denise, Dean, and Barry are awesome!!! More

by gkucinich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Kucinich
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Oct 04, 2021 -

AutoNation Ford Westlake responded

Hi, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!

September 29, 2021

Quick, easy , and excellant service. This location really takes care of business. Really a nice group of people. More

by dougzilla165
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Terbrack
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Oct 03, 2021 -

AutoNation Ford Westlake responded

We appreciate you taking the time to leave us a response. If you need more help, our team is available to talk -- safe travels!

September 28, 2021

Service appointment was easy to schedule and at a good time. Arrived on time, was taken care off immediately. Waited for service to be completed. More

by tdenzler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Greene
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Sep 30, 2021 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 27, 2021

Fast and kept up updated on car service. Everything done on time as promised. Will go back. More

by Giaquinto4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Riley
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Sep 29, 2021 -

AutoNation Ford Westlake responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 21, 2021

Excellent service! Great people - Melissa & Riley handled all of my questions, concerns & scheduling for my car’s repair. More

by sferry0525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa, Riley
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Sep 24, 2021 -

AutoNation Ford Westlake responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 21, 2021

Brought my car in for recall work. I used the shuttle to and from home. More

by Moser219
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Riley
Report | Print
Sep 24, 2021 -

AutoNation Ford Westlake responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 20, 2021

Everyone I came in contact with at this dealership was friendly and helpful and made me feel comfortable. More

by ziggy4u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Goodson
Report | Print
Sep 24, 2021 -

AutoNation Ford Westlake responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2021

Had a routine oil change service and I made sure the mileage for oil changes was reset. Last time for service it was not reset. More

by RANDOLPHS2
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa
Report | Print
Sep 23, 2021 -

AutoNation Ford Westlake responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 15, 2021

Generally quite happy with the service but 2 hrs 15 min way to long for an oil change. I get it nobody wants to work anymore. I would rather be told up front about extended wait times. More

by Salaur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Riley Bender
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Sep 18, 2021 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

September 15, 2021

Sales teams are great, service teams are friendly , however waiting extended period of time for a tire is unacceptable. More

by Brian.doak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janet Zanko
Report | Print
Sep 17, 2021 -

AutoNation Ford Westlake responded

Hi Brian, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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