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AutoNation Ford Westlake - Service Center

Westlake, OH

4.5
578 Reviews

578 Reviews of AutoNation Ford Westlake - Service Center

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October 11, 2021

I’ve had several issues with the service department. Just bought four new SUV tires, over $1000 and two of the tires were missing caps on the tire nozzles. Went back for two more caps. I Blame the technician More

by BJcorcoran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Melissa
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Oct 13, 2021 -

AutoNation Ford Westlake responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (440) 296-3019. We would appreciate the chance to turn your experience around.

October 07, 2021

Early morning team worked together on a Saturday to take my car, even though my appt was later. Melissa explained to me what needed to be done to car, based on my package and then adjusted to additional wor More

by D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa in Service Dept
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Oct 08, 2021 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 06, 2021

service was performed in a timely manner. Mike was very friendly and helpful as always. More

by bingomanj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mihalich
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Oct 08, 2021 -

AutoNation Ford Westlake responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 04, 2021

Melissa in the service department was very helpful. My experience was quick and easy. My wait time was minimal. More

by Tracy Vincze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa
Report | Print
Oct 07, 2021 -

AutoNation Ford Westlake responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 01, 2021

I would not buy or service a vehicle anywhere else! Denise, Dean, and Barry are awesome!!! More

by gkucinich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Kucinich
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Oct 04, 2021 -

AutoNation Ford Westlake responded

Hi, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!

September 29, 2021

Quick, easy , and excellant service. This location really takes care of business. Really a nice group of people. More

by dougzilla165
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Terbrack
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Oct 03, 2021 -

AutoNation Ford Westlake responded

We appreciate you taking the time to leave us a response. If you need more help, our team is available to talk -- safe travels!

September 28, 2021

Service appointment was easy to schedule and at a good time. Arrived on time, was taken care off immediately. Waited for service to be completed. More

by tdenzler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Greene
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Sep 30, 2021 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 27, 2021

Fast and kept up updated on car service. Everything done on time as promised. Will go back. More

by Giaquinto4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Riley
Report | Print
Sep 29, 2021 -

AutoNation Ford Westlake responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 21, 2021

Excellent service! Great people - Melissa & Riley handled all of my questions, concerns & scheduling for my car’s repair. More

by sferry0525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa, Riley
Report | Print
Sep 24, 2021 -

AutoNation Ford Westlake responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 21, 2021

Brought my car in for recall work. I used the shuttle to and from home. More

by Moser219
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Riley
Report | Print
Sep 24, 2021 -

AutoNation Ford Westlake responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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