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AutoNation Ford Westlake - Service Center

Westlake, OH

4.5
574 Reviews

574 Reviews of AutoNation Ford Westlake - Service Center

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October 21, 2021

Always professional, pleasant and experienced. She was very accommodating. We took my van in for something in the tire, considered emergent. We had service appointment for 11-3-21 and she fit us in so we More

by Amyh3849
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I'm sorry I don't remember and papers are in the van.
Oct 25, 2021 -

AutoNation Ford Westlake responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 18, 2021

For the many years I have been going to AutoNation Westlake, both to purchase cars and to have them serviced, I have been so very pleased. All in involved in every process have been extremely pro More

by suedarby1248
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barry Chambers
Oct 21, 2021 -

AutoNation Ford Westlake responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

October 15, 2021

Had our year old truck in for an oil change and tire rotation was included. It was completed when promised. It was also free as I received points when vehicle was purchased from this dealership. Very sa More

by Barb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Goodson
Oct 17, 2021 -

AutoNation Ford Westlake responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Westlake. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 14, 2021

We have gone to this dealership for years and have always received excellent service. The staff is friendly and knowledgeable, and we trust them. More

by cspikowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janet Zanko
Oct 17, 2021 -

AutoNation Ford Westlake responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 12, 2021

Top notch bodywork on my 2019 f150 aluminum bed! The Top notch bodywork on my 2019 f150 aluminum bed! The service writer is very professional and listened to my concerns and addressed my Questions More

by Pbusafreedom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Kiefer
Oct 14, 2021 -

AutoNation Ford Westlake responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 12, 2021

Was very satisfied with customer service for every part of this process in getting my Ranger windshield replaced. More

by Justinduerk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barry
Oct 17, 2021 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

October 11, 2021

I’ve had several issues with the service department. Just bought four new SUV tires, over $1000 and two of the tires were missing caps on the tire nozzles. Went back for two more caps. I Blame the technician More

by BJcorcoran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Melissa
Oct 13, 2021 -

AutoNation Ford Westlake responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (440) 296-3019. We would appreciate the chance to turn your experience around.

October 07, 2021

Early morning team worked together on a Saturday to take my car, even though my appt was later. Melissa explained to me what needed to be done to car, based on my package and then adjusted to additional wor More

by D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa in Service Dept
Oct 08, 2021 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 06, 2021

service was performed in a timely manner. Mike was very friendly and helpful as always. More

by bingomanj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mihalich
Oct 08, 2021 -

AutoNation Ford Westlake responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 04, 2021

Melissa in the service department was very helpful. My experience was quick and easy. My wait time was minimal. More

by Tracy Vincze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa
Oct 07, 2021 -

AutoNation Ford Westlake responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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