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AutoNation Ford Westlake - Service Center

Westlake, OH

4.5
574 Reviews

574 Reviews of AutoNation Ford Westlake - Service Center

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November 12, 2021

The service was good but my dashboard is still acting up, It is still delayed in responding. More

by graydelores04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Pincura
Report | Print
Nov 15, 2021 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to share your feedback with us. Please contact us at (440) 296-3019 so we can work with you to make this right.

November 11, 2021

Brad and everyone at Westlake are friendly, and so helpful. They have kept my 2012 Focus running smoothly since I moved to the Rocky River. More

by nanabarbathome
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad and others in Service
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Nov 13, 2021 -

AutoNation Ford Westlake responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

November 04, 2021

Great customer service !! Great people !! Great dealership !! Great Service !! I always take my Ford Fusion there. More

by diane.mcd44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mihalich
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Nov 07, 2021 -

AutoNation Ford Westlake responded

Hello, we are pleased to hear you had such a positive experience with us, Diane.mcd44! If you ever need help, just give us a call. Happy motoring!

November 03, 2021

This dealership has always been so helpful and offers great customer service. I have always trusted them. More

by mjruddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Goodson
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Nov 06, 2021 -

AutoNation Ford Westlake responded

Hello Mjruddy, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 02, 2021

Great sales team and great service! All the time for leasing and servicing my ca More

by barbhunter1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janet Zanko
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Nov 06, 2021 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 01, 2021

Went in for oil change. Everything was neat and clean. Everyone was polite and helpful. More

by Jeremymusiek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janet Zanko
Report | Print
Nov 06, 2021 -

AutoNation Ford Westlake responded

Hello, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help. Have a great day!

October 31, 2021

Did a nice job inspecting my 2012 Ford Focus and letting me know that the diagnostic for the known transmission shudder issues on these models was covered by Ford. Appreciated the professional communication More

by Jeff
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Nov 03, 2021 -

AutoNation Ford Westlake responded

Hi Jeff, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 25, 2021

Very polite and professional. Was able to complete the job in a timely manner. Was able to even complete extra task that I requested. I will continue to do business with Ford. More

by B.kovalak793
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa
Report | Print
Oct 29, 2021 -

AutoNation Ford Westlake responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 25, 2021

Friendly service. Always very thorough. They do a great job of explaining the options I have, and what’s needed for my truck. More

by Rossaugjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beverly Olecki, Hans "Pete" Wimmer , Barb Johnson, Diana Tait, Janet Zanko, Tom Terbrack, Chuck Greene, Denise Kucinich, Michael Pincura
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Oct 29, 2021 -

AutoNation Ford Westlake responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 23, 2021

Came in for a diagnostic. They kept my car for 4 days and when i came and picked it up nothing was fixed.. Still had a check engine light. More

by Kevin Parrish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Beverly Olecki, Hans "Pete" Wimmer , Barb Johnson, Diana Tait, Janet Zanko, Tom Terbrack, Chuck Greene, Denise Kucinich, Michael Pincura
Report | Print
Oct 29, 2021 -

AutoNation Ford Westlake responded

Hi Kevin, we regret to hear that you are displeased with your recent experience with us. If you'd like, please contact our General Manager at (440) 296-3019. We'd appreciate the chance to make your experience a positive one.

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