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AutoNation Ford Westlake - Service Center

Westlake, OH

4.5
574 Reviews

574 Reviews of AutoNation Ford Westlake - Service Center

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November 22, 2021

Had appointment for oil change. Total time at dealership was just over 2 hours. That is beyond ridiculously long. The person ahead of me complained and was not treated very well. More

by Jeepster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No Idea.
Nov 24, 2021 -

AutoNation Ford Westlake responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Westlake take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (440) 296-3019. We hope to hear from you.

November 22, 2021

The dealership has been wonderful for us they have taken care of any problems that we can afford to have done. I've never visited dealership that had excellent people working for them and never a quarrel a More

by fourakia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Greene, Denise Kucinich, Michael Pincura
Nov 24, 2021 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Westlake and we hope to be of service again in the future.

November 21, 2021

Good Job ! Good Job ! Good Job !Good Job ! Good Job ! Good Job ! Good Job ! Good Job ! Good Job ! Good Job ! Good Job ! Good Job ! Thanks ! More

by adrian.wisernig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mihalich
Nov 24, 2021 -

AutoNation Ford Westlake responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2021

Friendly efficient service. I had no issues with the service or the people that I dealt with More

by bethsk8s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Shank
Nov 24, 2021 -

AutoNation Ford Westlake responded

Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 16, 2021

The service has always been fantastic here. This is our 3rd vehicle vehicle that we have purchased from autonation in Westlake Ohio. I Will always be coming here to have my vehicle serviced and if I decid More

by cherylwithac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad in the service department was very helpful and kind!
Nov 19, 2021 -

AutoNation Ford Westlake responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Westlake. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

November 16, 2021

Never an issue, always receive prompt ,dependable service. Have leased or purchased four vehicles from Autonation. More

by Sdvangildersc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Goodson and Michael Mihalich, Janet Zanko
Nov 19, 2021 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 15, 2021

Melissa was VERY pleasant to work with. Her and the crew did a fabulous job on getting the work done in a timely manner.a very impressive job by all! More

by Marcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa
Nov 19, 2021 -

AutoNation Ford Westlake responded

Hi Marcia, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. Thank you, and have a fantastic day!

November 13, 2021

The customer service was great and my car was ready exactly when they said it would be. More

by virginiak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Greene
Nov 16, 2021 -

AutoNation Ford Westlake responded

Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 12, 2021

Very helpful ordering parts for a recall on mr 2011 Very helpful ordering parts for a recall on mr 2011 Fusion! Thank you Westlake Autonation More

by Racelad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Pincura
Nov 15, 2021 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 12, 2021

Service is good and Barry is on top of recalls I will continue to use them More

by danpa27238
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barry
Nov 15, 2021 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. We look forward to your next visit! Take care!

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