AutoNation Ford Westlake - Service Center

The service dept and write up area is newer and up to date, and very clean. I spoke to Barry Tabor and Melissa Goodson, service writers. Both were willing to take the time to answer all my questions and date, and very clean. I spoke to Barry Tabor and Melissa Goodson, service writers. Both were willing to take the time to answer all my questions and professional. Definitely would go back for service again. More

Always up front and professional. My sons was about to drive back to Chicago, had car serviced, mechanic noticed bulge in sidewall of a tire. Prevented what could have been a disaster. My go to guys for a drive back to Chicago, had car serviced, mechanic noticed bulge in sidewall of a tire. Prevented what could have been a disaster. My go to guys for auto repair More

Service shop is well designed,, clean and efficient. Staff was knowledgeable and concerned about customer safety. Staff was knowledgeable and concerned about customer safety. More

I brought my car in to get looked at because the “check engine” light came on and after a short time I was told that a new engine was needed. I was in shock but after talking with the service associate he engine” light came on and after a short time I was told that a new engine was needed. I was in shock but after talking with the service associate he told me that the job was under warranty and it would not cost me a penny. I was given a free loaner car for the five days that it took to install the new engine. I really appreciated the honesty and customer service that I was given and I will continue trusting them will all my cars service needs. More

Excellent service, completely professional, and prompt as well. A pleasure to work with service advisor, Melissa. well. A pleasure to work with service advisor, Melissa. More

Had my first scheduled service performed. All was done well and on time. No complaints! well and on time. No complaints! More

Got me in and out and my car runs quite well. I don’t have to worry about my car for lack of good service. have to worry about my car for lack of good service. More

We have purchased vehicles and had all of our vehicles serviced at AutoNation Ford Westlake since 2008. It has always been a favorable experience and we know they were being repaired correctly. Over t serviced at AutoNation Ford Westlake since 2008. It has always been a favorable experience and we know they were being repaired correctly. Over the years we have had some competent Service Advisors but none like Mellissa Goodson. She has a terrific customer service disposition which makes the overall experience significantly better. Melissa is very good about informing us of the latest developments, options, and very accurate estimated timelines. One of the cornerstones of superior service is meaningful communication and this is an area Melissa excels in. Keeping a customer apprised of the progress and taking the time to patiently explain the developments makes all the difference. Her updates were always very timely and informative. These foundational practices coupled with a tenacity for troubleshooting and inspection of different systems makes her a superstar for AutoNation Ford Westlake. Melissa Goodson is a talented and service oriented ambassador of this wonderful dealership and should be recognized as such. Particularly in this day and age this level of performance, attentiveness, and customer service is rare, but great to find. Thank you Melissa for demonstrating terrific customer service during our most recent service visit for my wife's Expedition. Keep up the good work. Harold & Alecia Pretel More

Denise is always available and goes the extra mile (literally) to pick up your vehicle and bring it to the dealership for your purchase. On another note, Barry really worked with us on a vehicle we (literally) to pick up your vehicle and bring it to the dealership for your purchase. On another note, Barry really worked with us on a vehicle we had to have worked on. He is so accommodating in providing a loaner and always helpful. AutoNation is the only dealership we've used for a very long time because of how they treat us. More