AutoNation Ford Westlake - Service Center

This is the 1st time I was unhappy. The reason 2 hour for rotation of tires and a oil change, is a little much. You make an appointment for a reason. I was fully awear that they were busy, but when 2 c for rotation of tires and a oil change, is a little much. You make an appointment for a reason. I was fully awear that they were busy, but when 2 customers came in after me for the same thing and left way before me, thats a problem. Melissa was very busy and still was pleasant. Like I said busy. She is very helpful explaining things which I greatly appreciate. More

We have been buying our Ford vehicles for many years now because of customer service! We know that we will be taken care with this dealership! Ford Auto Nation is where we buy our vehicles because we feel because of customer service! We know that we will be taken care with this dealership! Ford Auto Nation is where we buy our vehicles because we feel like a valued customer! Service department is outstanding! More

My family and I have been dealing with Autonation since it was John Lance ford. We have purchased many cars and brought them in for service. My car needed a new battery and tire repair. As always, they it was John Lance ford. We have purchased many cars and brought them in for service. My car needed a new battery and tire repair. As always, they were super helpful and repaired it very quickly. Brad was professional, efficient and friendly! More

Very friendly, knowledgeable staff answered all of my questions. It was a lot faster than I expected, I was in and out in less than a hour. questions. It was a lot faster than I expected, I was in and out in less than a hour. More

Michele understands issues with the car and always explains things to me, she is very patient! explains things to me, she is very patient! More

An app't for my recall issue was scheduled to my convenience. It was taken care of within the time agreed upon; but the usual "overall" checks of other components (fluid fills, etc.) did not convenience. It was taken care of within the time agreed upon; but the usual "overall" checks of other components (fluid fills, etc.) did not happen this time. Not a big deal, but I was surprised. More

Drop off is so easy…just pull in service department and your taken care of within minutes. your taken care of within minutes. More

They did not fill or notify my washer fluid was low when I had my oil changed. Other than decent experience. I had my oil changed. Other than decent experience. More

Service had amazing customer service. Very helpful and work was done very efficiently. Service was also on time. work was done very efficiently. Service was also on time. More

fast courteous service always a great experience clean waiting room even least a new car waiting room even least a new car More