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AutoNation Ford Westlake - Service Center

Westlake, OH

4.5
575 Reviews

575 Reviews of AutoNation Ford Westlake - Service Center

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March 08, 2022

Excellent service department. Everyone was very friendly and helpful. Now if they would just get the Thursday evening hours back, that would be perfect. More

by noyb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't have the names
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Mar 11, 2022 -

AutoNation Ford Westlake responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 07, 2022

19 year's and still counting that I am happy with the professional service and care of my Ford Taurus! Thank You! More

by vedicmke
Recommend Dealer
Yes
Employees Worked With
Bradley Shank.
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Mar 09, 2022 -

AutoNation Ford Westlake responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 07, 2022

Service department investigated and verified my concern and scheduled a future appointment to resolve the problem. More

by chezmo1960
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Goodson
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Mar 10, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

March 06, 2022

Needed to get the oil changed on my mom's Escape. Very easy to set up an appointment and once there was in and out in no time. All the employees were courteous and a pleasure to work with. More

by daveo419.dm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley Shank
Report | Print
Mar 08, 2022 -

AutoNation Ford Westlake responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

March 06, 2022

I've bought my last 8 cars from the steeler's shop and always been a great experience More

by harleybob5236
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Terbrack, Denise Kucinich
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Mar 09, 2022 -

AutoNation Ford Westlake responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 04, 2022

Melissa Goodson was very helpful and I was very impressed with her knowledge. It was a pleasure t work with her. More

by dreynolds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Kucinich
Report | Print
Mar 07, 2022 -

AutoNation Ford Westlake responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. Thank you, and have a fantastic day!

March 03, 2022

Love how helpful the people are and the service center is so quick and efficient! More

by jspellacy90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Greene
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Mar 06, 2022 -

AutoNation Ford Westlake responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 03, 2022

Everyone was vey helpful and quickly solved my problem. It was a pleasure working with them. More

by jacqihorn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa
Report | Print
Mar 06, 2022 -

AutoNation Ford Westlake responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 28, 2022

Very attentive, gave me a $20 discount after recommending new tires and searched for a deal on the tires More

by jdarnold.jda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryncarz
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Mar 03, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 26, 2022

Very disapointed. No one answers the phone. Went to resolve my issue and got the run around. I have dealt with them for years, never again. I have purchased my last ve More

by Ddean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brown
Report | Print
Feb 28, 2022 -

AutoNation Ford Westlake responded

Hello, we are deeply disappointed by your experience at AutoNation Ford Westlake. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (440) 296-3019 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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