AutoNation Ford Westlake - Service Center

Had to get Key fobs programed and an oil change . They as part of there service did a safety review of my car . They found some potential safety issues which I will be getting fixed next week . They as part of there service did a safety review of my car . They found some potential safety issues which I will be getting fixed next week . More

Danielle in Service went above and beyond with her communication and by grouping service specials together to save me some money. communication and by grouping service specials together to save me some money. More

The only thing that raised concern was that I was told I needed both rear and front brakes replaced. My rear brakes were replaced a year ago and above 4". In the past a service that was not needed has never needed both rear and front brakes replaced. My rear brakes were replaced a year ago and above 4". In the past a service that was not needed has never been suggested. If it wasn't for my stepdad being a car mechanic (geographically 2 hours away), I would been really concerned since they were replaced a year ago. Anything under 4", it should be considered. More

The customer service provided at the Dealership was excellent. The Representative was courteous and professional. She provided updates and fully explained what was needed. excellent. The Representative was courteous and professional. She provided updates and fully explained what was needed. More

Always fast and informative! Ashley is awesome she keeps you updated and is very personable it's always a great experience! Ashley is awesome she keeps you updated and is very personable it's always a great experience! More

Great service. Very friendly and personable employees. Communicated well prior to the appointment and post service to ensure smooth process. Very friendly and personable employees. Communicated well prior to the appointment and post service to ensure smooth process. More

Excellent customer service. Service department very helpful. We have good experience buying used cars here. We have purchased 3 used cars at this location, and one at Auto Service department very helpful. We have good experience buying used cars here. We have purchased 3 used cars at this location, and one at Autonation Ford Amherst. Both locations great places to buy cars. More

regarding the service dept. Their were no delays at the time of my appointment. The service department set up a technician to discuss my issues and acted on the issues immedia Their were no delays at the time of my appointment. The service department set up a technician to discuss my issues and acted on the issues immediately. The technician after the review and test drive of my vehicle discussed the results with the service manager and decided on the best options going forward. The option going forward required Ford Service to determine the next course of action. That result was a failure, Ford refused the authorization to resolve my issue. The service department has no recourse to resolve my issue. MY statement: Do not purchase a Ford Explorer 2022 SUV Platinum. More

Overall good but service dept. did not have a good awareness of AAA free checkup. did not have a good awareness of AAA free checkup. More

Very clean and professional environment. Makes you feel like family. Always get the job done. Makes you feel like family. Always get the job done. More