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AutoNation Ford Westlake - Service Center

Westlake, OH

4.5
575 Reviews

575 Reviews of AutoNation Ford Westlake - Service Center

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April 04, 2022

ALL THE PEOPLE IN THE SERVICE DEPT ARE EXCEPTIONAL . ..FRIENDLY, PROFESSIONAL AND INTERESTED IN FULLFILLING MY REQUEST. More

by JLALLY505
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BRAD
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Apr 08, 2022 -

AutoNation Ford Westlake responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

April 04, 2022

Clean, efficient, friendly. Waiting areas with tv, free wifi. Vending for snacks and drinks. Great staff. More

by Kira007_13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Kucinich
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Apr 06, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 29, 2022

Great place to get service done. Usually can get appointments when I can come in. More

by amd115
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ashley
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Apr 02, 2022 -

AutoNation Ford Westlake responded

Hi, We are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 29, 2022

I have always had great service with this dealership over the years, from the leasing of the vehicle to the servicing of the vehicle. More

by thomas5943
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Shank
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Apr 02, 2022 -

AutoNation Ford Westlake responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Westlake. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

March 28, 2022

Everything went smooth as could be. Brad Shank handled everything great, service was quick & done right !! More

by iawl55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Shank
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Apr 02, 2022 -

AutoNation Ford Westlake responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

March 27, 2022

The customer service was good. Getting my vehicle in was simple with the online scheduling, but an additional confirmation to the automatic one would have been appreciated just s More

by debih
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I didn't work with sales
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Mar 30, 2022 -

AutoNation Ford Westlake responded

Hello, thank you for taking the time to share your feedback with us. We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 27, 2022

Melissa in the service department is very professional & friendly. Communication is timely & thorough. The service tech diagnosed the problem with the steering wheel & made necessary repairs. More

by Btrudell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not work with sales dept this visit
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Mar 30, 2022 -

AutoNation Ford Westlake responded

Hello, thank you for taking the time to share your feedback with us. We are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help. Have a great day!

March 25, 2022

Was very promo very courteous and on time. Nice clean facility offered coffee and water was very please and plan on returning. More

by Dadaggs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beverly Olecki
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Mar 30, 2022 -

AutoNation Ford Westlake responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 24, 2022

I love AutoNation Ford Westlake. ! They have always taken great care of my car. They have great customer service too. I have a 2011 Ford Fusion , and I only take my car to AutoNation More

by diane.mcd44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Goodson
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Mar 28, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 24, 2022

The service department failed to contact me in any way when the part needed, and ordered by this service department, arrived but then sent back. Also, apparently, there was no easily available record as More

by David Anderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None
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