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AutoNation Ford Westlake - Service Center

Westlake, OH

4.5
575 Reviews

575 Reviews of AutoNation Ford Westlake - Service Center

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June 08, 2022

Very efficient service and accommodating to my needs! Got the problem solved and returned it to us in a reasonable amount of time! More

by RedMama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean and Ashley
Jun 10, 2022 -

AutoNation Ford Westlake responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 08, 2022

They are professional, polite, helpful and efficient. I have and will recommend them to friends and family. More

by Amyh3849
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ASHLEY
Jun 10, 2022 -

AutoNation Ford Westlake responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 07, 2022

Service technician was very thoughtful and keeps us informed not only about the current work but checks and keeps us informed about future items with safety issue’s of primary concern. More

by Jftschulz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t Remember all the staff names.
Jun 08, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 07, 2022

Staff is courteous and considerate. Technical staff are through and competent. The waiting area is clean and spacious. Management is committed to customer satisfaction. More

by omarkhastings
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ASHLEY
Jun 07, 2022 -

omarkhastings responded

Thanks so much

June 07, 2022

I could not have asked for better service. Thank you. When you get to the dealership you feel like family. We have used AutoNation FOREVER and they treat us like GOLD. More

by smcginty05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember ... everyone was wonderful.
Jun 09, 2022 -

AutoNation Ford Westlake responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 05, 2022

The staff are very courteous and willing to listen. I like the overnight drop box option as I’m not always able to drop off the car the morning of service. More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordon
Jun 06, 2022 -

AutoNation Ford Westlake responded

Hi Dave, we're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.

June 05, 2022

I'm a loyal AutoNation customer because I'm treated with respect - whether for a purchase, a lease, routine service, or major repair - they are great to do business with. I love the extended service hours, More

by MaryReads
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan
Jun 06, 2022 -

AutoNation Ford Westlake responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

June 04, 2022

Straight talk, good value, done as expected What else could I ask? Very happy to be a repeat customer. More

by MCFord
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashleigh
Jun 07, 2022 -

AutoNation Ford Westlake responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 02, 2022

Service department was prompt courteous and helpful. Took Bronco in for recall and was pleased. More

by Mkelch44044
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Szalay, Mary
Jun 04, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Westlake! Please don't hesitate to reach out if there's anything additional we can do for you.

June 02, 2022

Clean, fast service. Staff not knowledgeable about rewards program. Did not tell us to mention reward prior to scheduling in order to use certain parts. More

by Jml978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unlnoen
Jun 04, 2022 -

AutoNation Ford Westlake responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Westlake take our reviews very seriously. If you would be willing to give us another chance in the future, please reach out to our General Manager at (440) 296-3019. We would appreciate the chance to turn your experience around.

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