AutoNation Ford Westlake - Service Center

The person I dealt with was friendly and knowledgeable. My car service was completed ahead of schedule and they even washed my car after. My car service was completed ahead of schedule and they even washed my car after. More

Ashley was very professional and friendly. Asset to the staff. Would request her as attending associate. Asset to the staff. Would request her as attending associate. More

I was very pleased with my service from AutoNation from check in to finish. Ashley was very friendly and efficient checking me in. Very happy with their shuttle service, the work being completed ahead of s check in to finish. Ashley was very friendly and efficient checking me in. Very happy with their shuttle service, the work being completed ahead of schedule, and so delighted that they washed my car! More

Ashley was great. Very attentive made me feel like the only person getting service done that day. Very attentive made me feel like the only person getting service done that day. More

Was very well taken care of by Ashley. The service here is always curtsy rate. The service here is always curtsy rate. More

It has been a pleasure working with this dealership. Sales and service has been great. Sales and service has been great. More

Always a pleasant experience. Personal attention and knowledgeable. Always on time, suggestions and keeps my file up to date and thorough. Personal attention and knowledgeable. Always on time, suggestions and keeps my file up to date and thorough. More

I have had a few issues with this service department. They have a lack of communication, they don’t pay attention to details unless it suits them. If you do have a problem they will say they want the opp They have a lack of communication, they don’t pay attention to details unless it suits them. If you do have a problem they will say they want the opportunity to make it right but never call you back. I would rate my experience at 2 maybe 3 out of 10 and that’s only because there are a few people there that try. I’ve had everything from dishonest assessments, neglect to inform about critical break issues, and the lack of communication. I would love to be able to take my vehicle to a place that listened and cared especially when you purchase your vehicle there and purchase a warranty with them. They don’t seem to care and always make it seem like you are an inconvenience. I got regular oil changes almost every two months because of a commute they waited until I was almost “metal on metal” with my rear breaks to tell me I needed them. You had to fight with them to get a rental if you needed one. I needed diagnostic work done and told them that. They informed me the day before my appointment that they don’t do that work on Saturdays. So I’d have to reschedule another month out for that work. They said they would make it right. Never got a call back or a call in general. They don’t care! They just want your money. More

Came in for an oil change - after waiting an hour, they came out and said my lug nuts had swollen and they couldn't rotate the tires, unless they broke them off and replaced. I get that unexpected things came out and said my lug nuts had swollen and they couldn't rotate the tires, unless they broke them off and replaced. I get that unexpected things happen with cars, but why it took 1 hour for an oil change and then to receive the update. They should have been able to give me an update a lot sooner. They replaced them, which took another 50 minutes. In the end, they did apologize for the inconvenience and gave me a discount on the service for the day, which was unexpected and appreciated. Better efficiency would go a long way for both the employees and customers! More

Great customer service from Ashley! Appointment was on time and the wait was not long. Appointment was on time and the wait was not long. More