AutoNation Ford Westlake - Service Center

I thought they did ok with the oil change and rotation of my tires. I thought the corroded brake sensor they replaced was on the expensive side. I was a little upset that I had to buy 20 new lug nuts for mir my tires. I thought the corroded brake sensor they replaced was on the expensive side. I was a little upset that I had to buy 20 new lug nuts for mire tires because they were stripped. If I had a flat tire I would not have been able to get the wheel off my car. The last mechanic that worked on my tires must have stripped the nuts because I know it was not me. I thought their customer representative was nice but I did not get the sense she knew what she was talking about. The person that used my car last forgot to take the plastic seat protector and white mat out. I could not tell if they sanitized my vehicle? I will still recommend them. They solved my problem. More

Recently I took my Escape to AutoNation Westlake to have a headlight replaced. The staff members were professional and respectful. The service was completed quickly. a headlight replaced. The staff members were professional and respectful. The service was completed quickly. More

They had my car in and out in under 2 hours for an oil change! change! More

Great experience except I waited for over one month for an appointment. I told about the rear camera recall in advance. The parts were not available. I’ll have to use the gas and time to return at some unk an appointment. I told about the rear camera recall in advance. The parts were not available. I’ll have to use the gas and time to return at some unknown future date. Also, still no artist/song on my display which AutoNation broke two years ago. Disappointing. More

Very accomodating, very efficient. Service dept hats off to you guys behind the front line, parts dept as well with taking the order and the notice of parts arriving. Thank You I hav Service dept hats off to you guys behind the front line, parts dept as well with taking the order and the notice of parts arriving. Thank You I have no need to go else where, why ruin a great relationship. Again Thank You All More

I just feel very comfortable at the dealership. The staff is always friendly and the work is done in a timely manner. The staff is always friendly and the work is done in a timely manner. More

Ashley was my service rep and was remarkable. I had problems and she worked me in quickly. I will continue to come back for service. I had problems and she worked me in quickly. I will continue to come back for service. More

Dealer provides good services. I trust the people at the dealership to help me maintain my vehicle I trust the people at the dealership to help me maintain my vehicle More

Defective rear brakes, the rotors in both rear brakes are chewed up and rusted, front rotors look smooth and perfect. Something is off on adjustment and they gave me a lame excuse that it’s my fault because chewed up and rusted, front rotors look smooth and perfect. Something is off on adjustment and they gave me a lame excuse that it’s my fault because I don’t drive it enough. The rear brakes can’t be working at all, this is a 2019 fiesta ST with 14,000 miles. I’ve never seen rotors that look this bad under warranty and the dealership says your tough luck, why would I ever go back to them, would you? More

The service department was quiet and relaxed. Staff was attentive and friendly. Shout out to Ashley L. Staff was attentive and friendly. Shout out to Ashley L. More