AutoNation Ford Westlake - Service Center

The service dept. scheduled appointment for FORD recalls was handled with efficiency and within the timeframe expressed. The customer shuttle back and forth was greatl scheduled appointment for FORD recalls was handled with efficiency and within the timeframe expressed. The customer shuttle back and forth was greatly appreciated and a real service which hopefully is continued in the future. More

Everyone is friendly and professional. Nice to be somewhere where they give straight answers. Great service. Nice to be somewhere where they give straight answers. Great service. More

I took my car for oil change and it done fast Thank you for your service. for your service. More

They were very accommodating,They took care of my needs and it was late in the day. Thanks again. and it was late in the day. Thanks again. More

They are always responsive to my needs and work hard to keep my car on the road. keep my car on the road. More

Everything was great Only no one called when my car was ready Needed it by 1 Got it the next day I had to call ready Needed it by 1 Got it the next day I had to call More

I thought they did ok with the oil change and rotation of my tires. I thought the corroded brake sensor they replaced was on the expensive side. I was a little upset that I had to buy 20 new lug nuts for mir my tires. I thought the corroded brake sensor they replaced was on the expensive side. I was a little upset that I had to buy 20 new lug nuts for mire tires because they were stripped. If I had a flat tire I would not have been able to get the wheel off my car. The last mechanic that worked on my tires must have stripped the nuts because I know it was not me. I thought their customer representative was nice but I did not get the sense she knew what she was talking about. The person that used my car last forgot to take the plastic seat protector and white mat out. I could not tell if they sanitized my vehicle? I will still recommend them. They solved my problem. More

Recently I took my Escape to AutoNation Westlake to have a headlight replaced. The staff members were professional and respectful. The service was completed quickly. a headlight replaced. The staff members were professional and respectful. The service was completed quickly. More

They had my car in and out in under 2 hours for an oil change! change! More

Great experience except I waited for over one month for an appointment. I told about the rear camera recall in advance. The parts were not available. I’ll have to use the gas and time to return at some unk an appointment. I told about the rear camera recall in advance. The parts were not available. I’ll have to use the gas and time to return at some unknown future date. Also, still no artist/song on my display which AutoNation broke two years ago. Disappointing. More