AutoNation Ford Westlake - Service Center

We are in tough times now. I spent money on a diagnostic test to find out what my fan from my air conditioning is normal. In the heat, it felt not cold as it should. Could not I spent money on a diagnostic test to find out what my fan from my air conditioning is normal. In the heat, it felt not cold as it should. Could not get an appointment until end of September. Apparently the reduction of air in the middle of the fan range is normal and freon is fine. However the testing of inside the car not the same as a hot day. In the old days I would know this up front and not charged a diagnostic test. Especially when they drove two vehicles to find it is how the car runs. I miss Brenda. I just realized nobody mentioned the recall. At time of appointments setting they didn't have the part. Ashley is so nice but overworked. Never said anything about doing it while there. Now I will never get tte part to go there again! Did I say I miss Brenda? No offense but she missed nothing. After the purchase I never hear back from sales when I have a problem. So disappointed. Been there since 2006. More

Ashley was extremely helpful and they were able to get my car serviced and back to me by the time I needed to pick up. I appreciate all of the ways they have to communicate now including texts. I was able to car serviced and back to me by the time I needed to pick up. I appreciate all of the ways they have to communicate now including texts. I was able to use their service department more when they had evening hours because I don't live or work in Westlake so arranging alternate transportation/getting there by 6pm becomes a concern. I always have a good experience when I am able to schedule with AutoNation. More

Great prompt and courteous service. Ashley went above to assist me with garage remote and questions on nav system. Her team sent me videos on how to accomplish the tasks. Thank yo Ashley went above to assist me with garage remote and questions on nav system. Her team sent me videos on how to accomplish the tasks. Thank you CCS More

Great service was quick and was out in no time. Service. Sales staff were very friendly and prompt when I arrived.. the lines to get in were very FAST .I will be back . Thank you for GREAT SERVICE. Service. Sales staff were very friendly and prompt when I arrived.. the lines to get in were very FAST .I will be back . Thank you for GREAT SERVICE. More

My service advisor was very knowledgeable and friendly. Everyone answered my questions and I had a great experience. Everyone answered my questions and I had a great experience. More

Great experience as I was well treated and I was in and out in record time. out in record time. More

Ashley was very nice but… In general communicating or contacting and coordinating with the service department is very difficult. For some reason they were not able to call my phone. Email was only way re contacting and coordinating with the service department is very difficult. For some reason they were not able to call my phone. Email was only way really worked and was very slow. Also disappointed that it took a long time to get the part that was ordered and then when I showed up the claim was revoked I do like this dealer ship but somewhat difficult More

Excellent Excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent More

Note: Service Center is Great but Collision Center needs real help in the front office. Blasé people who seem impatient, uninterested and unfriendly. real help in the front office. Blasé people who seem impatient, uninterested and unfriendly. More

I am the most happiest and satisfied customer ever for the out standing work on my car 🚙 and the best service ever with outstanding customer service and mechanics thank you so much ☺️ keep up the good wo the out standing work on my car 🚙 and the best service ever with outstanding customer service and mechanics thank you so much ☺️ keep up the good work More