AutoNation Ford Westlake - Service Center

I would have a tough time recommending this Service Department. We took the car in for the a/c not working they kept the car for four days and could not find a problem. They charged the system stating Department. We took the car in for the a/c not working they kept the car for four days and could not find a problem. They charged the system stating they must have forgotten to charge after another non related repair. The a/c charge may have lasted two weeks and the a/c quit working again. We scheduled an appointment and night dropped the car the day before. The dealership had the car for two days, with no contact with us about what was going on. The third day we received a text stating the repair that was needed and the car would be ready by noon the following day. The car was not ready by noon and had to be delivered to us at the end of the fourth day. During the the time period for the repairs all of our attempts to contact the Service Advisor was met with a voice mail, never a live person other than the operator. We never left messages because apparently they prefer to do business via text messages instead of communicating with a live person More

Excellent service, Stopped in early in the morning and they promptly got me in to change my oil. Customer service rep. Ashley was the best thank you so much. they promptly got me in to change my oil. Customer service rep. Ashley was the best thank you so much. More

First time using the service dept. Express oil change. No complaints-friendly staff, work completed on time, fair price. Express oil change. No complaints-friendly staff, work completed on time, fair price. More

I have had a lot of trouble with this dealership in the past and again now. I would only recommend it if they had used car you really wanted to buy but the service department is sketchy. Recently I bought past and again now. I would only recommend it if they had used car you really wanted to buy but the service department is sketchy. Recently I bought a car and the sales guy told me it had a $700 detail for free. I ended up finding french fries and a McDonald’s wrapper in the third seat. Then I brought the car in for a rattle noise three times. My neighbor ended up finding a plastic funnel and crocheting needle in the wheel well of the spare tire. No one bothered to check it, they just kept guessing and trying to fix random stuff causing me to come back multiple times. The staff is nice, don’t get me wrong but I wonder about repairs and whether they are just fixing random things. I went there previously to have a recall item fixed and I came back three times, twice because they had the wrong part for a recall. I wouldn’t recommend service unless it was a warranty and you couldn’t go elsewhere. More

This is the best dealership you could ever buy from or have your car serviced at. Denise and Ashley always take great care of me, I would never think of going anywhere else! have your car serviced at. Denise and Ashley always take great care of me, I would never think of going anywhere else! More

waited for oil change in waiting room got a little confused where to park for service but was first time here confused where to park for service but was first time here More

I have been a customer here for decades. Their service department does good work at a fair price. Their service department does good work at a fair price. More

GREAT SERVICE! ! ON TIME!! GREAT SERVICE ENVIRONMENT!! Always has been GREAT SERVICE and a FRIENDLY place. ! ON TIME!! GREAT SERVICE ENVIRONMENT!! Always has been GREAT SERVICE and a FRIENDLY place. More

The service department took very good care of my oil change and glitch in my display! The service writer was very friendly and very helpful! He addressed my concerns and answered all my questions! HE WA change and glitch in my display! The service writer was very friendly and very helpful! He addressed my concerns and answered all my questions! HE WAS VERY RESPECTFUL AND UNDERSTANDING! More

Dissatisfied with Service Department. We have purchased and serviced many cars at this dealership. We always experienced terrific service. Now, there is a complete lack of customer ser We have purchased and serviced many cars at this dealership. We always experienced terrific service. Now, there is a complete lack of customer service skills. When someone is a Service Advisor, isn’t their job to advise or update the customer? We dropped our car at the Service Department on Nov. 21 for an 8 am service appointment for Wednesday Nov. 22. In the past, a Service Advisor called within one to two hours with a diagnosis. After two hours, my husband called and then called a second time as no return phone call or simple text to advise status. When we drove to dealership, the advisor told us that he does not check his voicemail. He offered no apology. He seemed perplexed as to why we would think he should check his voicemail. Where is the training on how to deal with customers? That job involves talking to customers and calling them to advise status. He told us that the mechanics were still servicing cars from the day before. How about updating a customer then and checking voicemail? This dealership is too busy for us. We will not purchase cars from any Ford dealer associated with AutoNation. There are independent Ford dealers and there are plenty of other automakers. You need to hire people who are able to communicate with a customer and train them to check their voicemail and return a phone call or leave a text. Also, my husband called and asked for service so that someone could find this advisor and not go to voicemail. My husband was put in voicemail anyway. We commented on this at the dealer, another advisor told us that the people who answer the phones for service are located in Florida. How is a customer to know that they are talking to Florida when they call Westlake, Ohio? Who tells a customer this at the time of a phone call? I just wrote a long review in the previous area. Please refer to that. , More