AutoNation Ford Westlake - Service Center

We have been going to AutoNation for over 20 years. Each time we were welcomed and not ever high pressured - our sales experiences were always conducted professionally and patiently. We have never cons Each time we were welcomed and not ever high pressured - our sales experiences were always conducted professionally and patiently. We have never considered any other car dealership. More

Scheduling an appointment 5 weeks in advance for a specific time and then the simple service took 5 hours. That is very frustrating and insulting that I scheduled my day around the service department specific time and then the simple service took 5 hours. That is very frustrating and insulting that I scheduled my day around the service departments schedule and then it is completed or even started for over 2 hours. Get rid of scheduling and just ask to have the car dropped off for the day. The quality of work was fine. To much service desk resource for the work. More

This is a wonderful dealership mostly because of the service they provide. Every member of the team is gracious and helpful. Keeps you going back year after year. service they provide. Every member of the team is gracious and helpful. Keeps you going back year after year. More

Kind, courteous, professional service is the normal way of business at AutoNation, I’ve just come to expect it with every visit. of business at AutoNation, I’ve just come to expect it with every visit. More

sevice was great people friendly and polite car was done on time and in great order done on time and in great order More

Staff is friendly and knowledgeable. Jordan noticed that my car had some small dings and advised me (I couldn't remember) that I had purchased the Dings & Dents coverage to have them fix Jordan noticed that my car had some small dings and advised me (I couldn't remember) that I had purchased the Dings & Dents coverage to have them fixed for free. All services were done well and in the time quoted. I've been a loyal customer of AutoNation for over 12 years. In that time, I've purchased two excellent cars and always receive top notch service! More

Jordon was very helpful, knowledgeable and explained the reason why it was necessary to get certain items serviced even though the vehicle had low mileage. Service was done when promised. reason why it was necessary to get certain items serviced even though the vehicle had low mileage. Service was done when promised. More

Staff very friendly --- service done in a timely fashion --- was made aware of things that should be done --- was made aware of things that should be done More

I found the staff to be very friendly and the work was done timely and well. done timely and well. More

Jordan, in the service department, went above and beyond in helping me with a issue. All the staff had pleasant attitudes and were easy to work with. in helping me with a issue. All the staff had pleasant attitudes and were easy to work with. More