Back

AutoNation Ford Westlake - Service Center

Westlake, OH

4.4
578 Reviews

578 Reviews of AutoNation Ford Westlake - Service Center

Sort by
December 13, 2022

I brought the car in for a recall, and it was done within two hours. More

by DFarmer12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Dec 15, 2022 -

AutoNation Ford Westlake responded

Hi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!

Dec 15, 2022 -

DFarmer12 responded

Service was good

December 09, 2022

Service, as always, is and always has been Outstanding ! These Folks are Absolutely Fantastic which is why I wouldn't think of going anywhere else!! More

by jrjsm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Looney (Service Advisor), All the Mechanics!
Dec 12, 2022 -

AutoNation Ford Westlake responded

Hello, we appreciate your review. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Westlake. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care! Drive safe, and we'll see you on the road.

December 09, 2022

Ashley was very accommodating to address my needs. I need to swap out tires and the maintenance staff was very efficient. I appreciated the professional courtesy while I was there. I was very satis More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Dec 12, 2022 -

AutoNation Ford Westlake responded

Hello Michael, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 08, 2022

Everyone is friendly, professional, and efficient. I will continue to have my vehicle serviced at this location. More

by KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley and Karen
Dec 12, 2022 -

AutoNation Ford Westlake responded

Hello, Thanks so much for the warm recommendation of the team here at AutoNation Ford Westlake. If you ever need help, just give us a call. Happy motoring!

December 07, 2022

Very friendly and knowledgeable staff. They greeted Miss Brandi and were very nice to her without refusing to give her a ride in the car. More

by vickie.finney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordon
Dec 10, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Westlake! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 06, 2022

My truck got fixed - service could have been better. My account was never updated. Was never asked if my information was correct. Called to inquire about cat was never called back. More

by lttim352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
a guy filled in for woman
Dec 09, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

December 06, 2022

Our vehicle was serviced for a safety recall. It was easy to arrange for the repair. We also had additional maintenance completed at the same time which was done to our satisfaction More

by mjh195202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't know
Dec 09, 2022 -

AutoNation Ford Westlake responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Westlake. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

December 06, 2022

Brought my car in for a purge valve issue. Unfortunately, the part was placed on back order and I waited a month and a half for it to come in. Service advisor Jordan Looney kept me well inform More

by jjdailey3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Looney
Dec 09, 2022 -

AutoNation Ford Westlake responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

December 04, 2022

They are kind, friendly, and professional! They took time to make sure my car was safry More

by justteri09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Dec 05, 2022 -

AutoNation Ford Westlake responded

Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

December 02, 2022

Easy sign in, friendly people, car ready before the estimated time, great price, Trustworthy, I have been to another dealer service center and was told I needed expensive repairs. Autonation Westlake n More

by Sue
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley, Cashiers name unknown - Very nice
Dec 03, 2022 -

AutoNation Ford Westlake responded

Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Westlake and we hope to be of service again in the future.

...
14
...