AutoNation Ford Westlake - Service Center

Very friendly and knowledgeable staff. They greeted Miss Brandi and were very nice to her without refusing to give her a ride in the car. They greeted Miss Brandi and were very nice to her without refusing to give her a ride in the car. More

Our vehicle was serviced for a safety recall. It was easy to arrange for the repair. We also had additional maintenance completed at the same time which was done to our satisfaction It was easy to arrange for the repair. We also had additional maintenance completed at the same time which was done to our satisfaction More

Brought my car in for a purge valve issue. Unfortunately, the part was placed on back order and I waited a month and a half for it to come in. Service advisor Jordan Looney kept me well inform Unfortunately, the part was placed on back order and I waited a month and a half for it to come in. Service advisor Jordan Looney kept me well informed of the the progress on the back order and when the valve came in, he called and immediately got me in for the repair. Great job! More

My truck got fixed - service could have been better. My account was never updated. Was never asked if my information was correct. Called to inquire about cat was never called back. My account was never updated. Was never asked if my information was correct. Called to inquire about cat was never called back. More

They are kind, friendly, and professional! They took time to make sure my car was safry They took time to make sure my car was safry More

My vehicle was serviced due to a recall. The mechanical "fix" seems to have been done correctly -- no issues there. Fix was done quickly too -- in just over an hour in a very busy service ce The mechanical "fix" seems to have been done correctly -- no issues there. Fix was done quickly too -- in just over an hour in a very busy service center. Customer service folks were very pleasant. Only 2 minor recommended improvements: 1) I called the morning of my appointment to confirm appointment time and ask about estimated repair time. I called 4 times over an hour and a half before anyone answered the phone. 2) Upon arrival at the service center, took a few minutes to meet with customer service despite 2 service folks looking "free" to meet the next customer. Then when it was my turn, the service person said I had to be seen by the other service person (I was on HER assignment list). . .and another short wait ensued. But everyone was very nice! More

Great service by Ashley and Harrison in the service department. The service department goes above and beyond! department. The service department goes above and beyond! More

They provided great work and checked out my car for anything else. I got a very thorough oil change and filter anything else. I got a very thorough oil change and filter More

Easy sign in, friendly people, car ready before the estimated time, great price, Trustworthy, I have been to another dealer service center and was told I needed expensive repairs. Autonation Westlake n estimated time, great price, Trustworthy, I have been to another dealer service center and was told I needed expensive repairs. Autonation Westlake never mentioned the issue, when they do say I need repairs I will trust that repairs are really needed. More

The people there are very nice and helped me out a lot! Ashley was very nice and got me in and out in reasonable time! Ashley was very nice and got me in and out in reasonable time! More