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AutoNation Ford Westlake - Service Center

Westlake, OH

4.5
574 Reviews

574 Reviews of AutoNation Ford Westlake - Service Center

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December 23, 2022

I had an excellent experience at AutoNation Ford Westlake. Jordan Looney went out of his way to provide transportation for me to go home while the work was being done and to have me picked up. He More

by thsales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Looney was the Service Advisor.
Dec 26, 2022 -

AutoNation Ford Westlake responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

December 21, 2022

Dealer is nice and clean and the employees are courteous and professional. It may have been a busy time but it was a little chaotic. Overall, I would recommend. More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Dec 24, 2022 -

AutoNation Ford Westlake responded

Hi Ryan, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

December 21, 2022

Original customer service rep tied up with a complicated issue and other re stepped in, signed me in and I was out of there 40 minutes later. Excellent! More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woman second desk
Dec 24, 2022 -

AutoNation Ford Westlake responded

Hi Terry, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

December 19, 2022

The dealership does pretty well but the service and follow-through of the representative (Ashley Langlois) that worked with me was stellar! More

by cooky369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Langlois
Dec 22, 2022 -

AutoNation Ford Westlake responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

December 13, 2022

I brought the car in for a recall, and it was done within two hours. More

by DFarmer12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Dec 15, 2022 -

AutoNation Ford Westlake responded

Hi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!

Dec 15, 2022 -

DFarmer12 responded

Service was good

December 13, 2022

I love ❤️ you AutoNation and my 🚙 loves you more you give her the best service and I really appreciate yall so much and I salute the best mechanics ☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️ thank you so much keep up the gre More

by Debra Howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ and Dave Solomon
Dec 15, 2022 -

AutoNation Ford Westlake responded

Hi Debra, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 13, 2022

Ashley and the Ford team were great to work with! I will definitely bring my vehicle back to this location for service More

by gosmith92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Dec 15, 2022 -

AutoNation Ford Westlake responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

December 09, 2022

Ashley was very accommodating to address my needs. I need to swap out tires and the maintenance staff was very efficient. I appreciated the professional courtesy while I was there. I was very satis More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Dec 12, 2022 -

AutoNation Ford Westlake responded

Hello Michael, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 09, 2022

Service, as always, is and always has been Outstanding ! These Folks are Absolutely Fantastic which is why I wouldn't think of going anywhere else!! More

by jrjsm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Looney (Service Advisor), All the Mechanics!
Dec 12, 2022 -

AutoNation Ford Westlake responded

Hello, we appreciate your review. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Westlake. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care! Drive safe, and we'll see you on the road.

December 08, 2022

Everyone is friendly, professional, and efficient. I will continue to have my vehicle serviced at this location. More

by KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley and Karen
Dec 12, 2022 -

AutoNation Ford Westlake responded

Hello, Thanks so much for the warm recommendation of the team here at AutoNation Ford Westlake. If you ever need help, just give us a call. Happy motoring!

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