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AutoNation Ford Westlake - Service Center
Westlake, OH
579 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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579 Reviews of AutoNation Ford Westlake - Service Center
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February 19, 2023
I’m not sure what the xxxx you guys are even doing to my vehicle but nothing it fixed, I could swear my vehicle was supposed to have it’s back windshield wiper fixed and working but it’s still not and my ba vehicle but nothing it fixed, I could swear my vehicle was supposed to have it’s back windshield wiper fixed and working but it’s still not and my back tailgate is still in pieces with the hatch handle still detached and screws loose everywhere. More
by Not satisfied
Employees Worked With
All of them
February 16, 2023
Mr Wimmer has been great in helping us with leases. The service department has improved tremendously: friendlier, length of time a service gets done. This area has not been the best in the past. The service department has improved tremendously: friendlier, length of time a service gets done. This area has not been the best in the past. It's nice to walk in to smiling faces! More
by Connie
Employees Worked With
Ashley Ruebensall
February 13, 2023
Unprepared to handle recalls for vehicles. Will have owners miss work 2 days for simple recall. Was told by employee they do this so owners won't come back with recalls. Will have owners miss work 2 days for simple recall. Was told by employee they do this so owners won't come back with recalls. More
by Dno
Employees Worked With
Front desk
February 12, 2023
Sales personal - Awful! Buyer beware is their slogan. Admitted to illegal documentation. The financial dept is just as bad. Plus will not return phone calls. The parts dept Buyer beware is their slogan. Admitted to illegal documentation. The financial dept is just as bad. Plus will not return phone calls. The parts dept is much better. But you might ask yourself why would a new owner be at the parts dept three weeks after purchase. Speaking of the service dept. There are a few outstanding professional employees there. One, not so much. Again, why am I there so soon after purchase? Suggest you start selling cars online to avoid the obnoxious sales personnel. Must to tough to find a decent salesperson. It's obvious based on who you had to hire. More
by trkserdlj
Employees Worked With
Pete
February 12, 2023
First experience was a good one. Jordan was very helpful and knowledgeable. I was greeted by multiple staff members when I arrived. Will be back. Jordan was very helpful and knowledgeable. I was greeted by multiple staff members when I arrived. Will be back. More
by Tystepp93
Employees Worked With
Jordan
February 10, 2023
Employees were very helpful & pleasant. I have been coming to this dealership for approximately 10 years & have recommended to others. I have been coming to this dealership for approximately 10 years & have recommended to others. More
by Lindakassovic
Employees Worked With
I’m sorry I don’t have receipt with me. The young man at the service desk was very nice & helpful.
February 08, 2023
Great service from sales to service department. I've purchased 25 cars from this dealership over the last thirty years. They keep me coming back by treating me right. I appreciate the service and t I've purchased 25 cars from this dealership over the last thirty years. They keep me coming back by treating me right. I appreciate the service and the friendly staff. More
by jayflack
Employees Worked With
Ashley
February 04, 2023
Every time we’ve dealt with them, whether buying a vehicle or having service done to a vehicle, the staff have all been extremely friendly and helpful. vehicle or having service done to a vehicle, the staff have all been extremely friendly and helpful. More
by liz.hardy
Employees Worked With
Leroy, Joshua
