AutoNation Ford Westlake - Service Center

As promised and "AS ALWAYS," Wonderful, Wonderful Wonderful!!! I got a ride home from "Joe" and then Joe picked me up again when the 60,000 service was Done! Cannot get any better than that!!! Tha Wonderful!!! I got a ride home from "Joe" and then Joe picked me up again when the 60,000 service was Done! Cannot get any better than that!!! Thanks Jordan (Looney)(My Service Advisor). And thatnks to all the Mechanics as well!!!! More

Convenient. friendly efficient staff. Only problem is availability of appointments. And recently online access has not been good friendly efficient staff. Only problem is availability of appointments. And recently online access has not been good More

Service Desk people very friendly and helpful. Check out Desk people are top notch. I received a new loaner vehicle while mine was being repaired. When I picked up my vehicle, the seat was adjust Check out Desk people are top notch. I received a new loaner vehicle while mine was being repaired. When I picked up my vehicle, the seat was adjusted for the service tech, and it took a while to get it where it was comfortable.The plastic used to keep the seat clean was balled and tangled up between the seats. The paper floor covering did its job, it was covered with grease and smelled up the interior. I was disappointed that the inside was dirtier than I left it. More

They took care of us when the service took longer than we expected, was very appreciated. expected, was very appreciated. More

Great service. Got me in with no appointment. Quick, efficient and very polite staff. Thank you for all you did. Got me in with no appointment. Quick, efficient and very polite staff. Thank you for all you did. More

I’m not sure what the xxxx you guys are even doing to my vehicle but nothing it fixed, I could swear my vehicle was supposed to have it’s back windshield wiper fixed and working but it’s still not and my ba vehicle but nothing it fixed, I could swear my vehicle was supposed to have it’s back windshield wiper fixed and working but it’s still not and my back tailgate is still in pieces with the hatch handle still detached and screws loose everywhere. More

Mr Wimmer has been great in helping us with leases. The service department has improved tremendously: friendlier, length of time a service gets done. This area has not been the best in the past. The service department has improved tremendously: friendlier, length of time a service gets done. This area has not been the best in the past. It's nice to walk in to smiling faces! More

Unprepared to handle recalls for vehicles. Will have owners miss work 2 days for simple recall. Was told by employee they do this so owners won't come back with recalls. Will have owners miss work 2 days for simple recall. Was told by employee they do this so owners won't come back with recalls. More

First experience was a good one. Jordan was very helpful and knowledgeable. I was greeted by multiple staff members when I arrived. Will be back. Jordan was very helpful and knowledgeable. I was greeted by multiple staff members when I arrived. Will be back. More