AutoNation Ford Westlake - Service Center

AutoNation Ford Westlake's Service Department has a team of people working together seamlessly to provide a personalized and satisfying experience for the customer. Finding this business was a happy discove of people working together seamlessly to provide a personalized and satisfying experience for the customer. Finding this business was a happy discovery in a world where I've found dealerships to be in the service business for themselves, to make their numbers with the customer being just another one of those numbers. I have confidence that my Ford gets the same careful attention that the front of the house gives to me. I will bring my car to AutoNation Ford Westlake's Service Department every 5,000 miles. More

I needed to get my Ford Fusion checked out before a road trip and they got me in right away. I picked up the car in a few hours too. Also, they found a brake light that was out, which I'd never find on my o trip and they got me in right away. I picked up the car in a few hours too. Also, they found a brake light that was out, which I'd never find on my own. I greatly appreciate the excellent service that I receive at AutoNation Ford, especially from Dustin Hamilton! More

The service is always good, the representatives are professional and answer questions completely and understandably. The waiting area is clean. professional and answer questions completely and understandably. The waiting area is clean. More

It was thanks to Allan Pena that prompted me to provide 4 stars on my review. The one real problem with the service department is the pricing. Even with coupons, it is still an expensive experience. There stars on my review. The one real problem with the service department is the pricing. Even with coupons, it is still an expensive experience. There were other issues that the car is having that I could not afford to have dealt with at Autonation. I may eventually end up trading the car in. Not sure if I will be doing that at Autonation. More

You should know that your service representative, Jordan, is a very professional and competent individual who interacts with customers in a manner that makes them feel comfortable in the knowledge that their is a very professional and competent individual who interacts with customers in a manner that makes them feel comfortable in the knowledge that their vehicle is in the best possible hands. Congratulations to AutoNation on its hiring of first class personnel. More

Pleased with successful service completed. Disheartened with effort given to provide communication to me about service. Disheartened with effort given to provide communication to me about service. More

Service was fantastic! I dropped my car off at 7:30 for a recall and oil change and it was back in my driveway by 10:30! I dropped my car off at 7:30 for a recall and oil change and it was back in my driveway by 10:30! More

I was able to schedule an appointment in a timely manner. They quickly fixed my issue and washed my car before they gave it back to me! They quickly fixed my issue and washed my car before they gave it back to me! More

These folks take excellent care of your vehicle and are honest and trustworthy. I've done business with them going back 20 years when they were John Lance Ford and can say without reservation that I will c honest and trustworthy. I've done business with them going back 20 years when they were John Lance Ford and can say without reservation that I will continue to do business with them. More

Everyone has been awesome. Denise in sales and Allan in service are always respectful and willing to answer any questions I have Denise in sales and Allan in service are always respectful and willing to answer any questions I have More