AutoNation Ford Westlake - Service Center

It was thanks to Allan Pena that prompted me to provide 4 stars on my review. The one real problem with the service department is the pricing. Even with coupons, it is still an expensive experience. There stars on my review. The one real problem with the service department is the pricing. Even with coupons, it is still an expensive experience. There were other issues that the car is having that I could not afford to have dealt with at Autonation. I may eventually end up trading the car in. Not sure if I will be doing that at Autonation. More

You should know that your service representative, Jordan, is a very professional and competent individual who interacts with customers in a manner that makes them feel comfortable in the knowledge that their is a very professional and competent individual who interacts with customers in a manner that makes them feel comfortable in the knowledge that their vehicle is in the best possible hands. Congratulations to AutoNation on its hiring of first class personnel. More

Pleased with successful service completed. Disheartened with effort given to provide communication to me about service. Disheartened with effort given to provide communication to me about service. More

Service was fantastic! I dropped my car off at 7:30 for a recall and oil change and it was back in my driveway by 10:30! I dropped my car off at 7:30 for a recall and oil change and it was back in my driveway by 10:30! More

I was able to schedule an appointment in a timely manner. They quickly fixed my issue and washed my car before they gave it back to me! They quickly fixed my issue and washed my car before they gave it back to me! More

These folks take excellent care of your vehicle and are honest and trustworthy. I've done business with them going back 20 years when they were John Lance Ford and can say without reservation that I will c honest and trustworthy. I've done business with them going back 20 years when they were John Lance Ford and can say without reservation that I will continue to do business with them. More

Everyone has been awesome. Denise in sales and Allan in service are always respectful and willing to answer any questions I have Denise in sales and Allan in service are always respectful and willing to answer any questions I have More

I would have a tough time recommending this Service Department. We took the car in for the a/c not working they kept the car for four days and could not find a problem. They charged the system stating Department. We took the car in for the a/c not working they kept the car for four days and could not find a problem. They charged the system stating they must have forgotten to charge after another non related repair. The a/c charge may have lasted two weeks and the a/c quit working again. We scheduled an appointment and night dropped the car the day before. The dealership had the car for two days, with no contact with us about what was going on. The third day we received a text stating the repair that was needed and the car would be ready by noon the following day. The car was not ready by noon and had to be delivered to us at the end of the fourth day. During the the time period for the repairs all of our attempts to contact the Service Advisor was met with a voice mail, never a live person other than the operator. We never left messages because apparently they prefer to do business via text messages instead of communicating with a live person More

Excellent service, Stopped in early in the morning and they promptly got me in to change my oil. Customer service rep. Ashley was the best thank you so much. they promptly got me in to change my oil. Customer service rep. Ashley was the best thank you so much. More

First time using the service dept. Express oil change. No complaints-friendly staff, work completed on time, fair price. Express oil change. No complaints-friendly staff, work completed on time, fair price. More