AutoNation Ford Westlake

Charged for service not done Went in to get work done and added an oil change. More expensive than most but it was already there. Picked up the car later the next day to find out Went in to get work done and added an oil change. More expensive than most but it was already there. Picked up the car later the next day to find out later the oil change was never done. Since then I’ve tried reaching out several times with no response, always saying they will get back to me. More

Amazing experience Hans helped us so much. We are so happy with our car and couldn’t imagine going anywhere else!! He is recommended to everyone I talk to! Hans helped us so much. We are so happy with our car and couldn’t imagine going anywhere else!! He is recommended to everyone I talk to! More

Top Notch It has always been a pleasure working with H. Wimmer. He is most assuredly my go to person at this dealership when it's time to purchase a new vehicle It has always been a pleasure working with H. Wimmer. He is most assuredly my go to person at this dealership when it's time to purchase a new vehicle. Mary D More

Outstanding salesperson! We have been loyal customers of this dealership since 1984. During that time we have had only two sales persons. During that time, one had retired a We have been loyal customers of this dealership since 1984. During that time we have had only two sales persons. During that time, one had retired and the other moved out of state. Sales and service is what keeps customers coming back. This was our first experience working with “Hans” Wimmer. We figured it would be a challenge because my two sons and I were interested in new vehicles. Hans took care of us without any issues. What a pleasure it was to work with him. We were treated like family. Hans give his customers the personal touch in all aspects of the transactions and after the sale. We purchased several aftermarket “Ford accessories” Hans set up our service appointment and followed through making sure everything was to our satisfaction. He will be my recommended salesperson to all my friends and family that are interested in a new vehicle. The newly renovated showroom and service areas are beautiful and the finance persons were a joy to work with. More

Great Service Hans Wimmer thank you!! Best experience working with Hans appreciated his experience and knowledge to find the best car for my family. I highly rec Hans Wimmer thank you!! Best experience working with Hans appreciated his experience and knowledge to find the best car for my family. I highly recommend AutoNation Ford More

Lack of Follow Up by Service Coordinator Terrible follow and coordination. Have been a customer here for 10 years. Has gotten steadily worse since Chris (Service Manager Left). Avoid Brend Terrible follow and coordination. Have been a customer here for 10 years. Has gotten steadily worse since Chris (Service Manager Left). Avoid Brenda she is too disorganized to provide any decent level of service. Waited 21/2 hours for a shuttle after my car was repaired! Finding another dealer. More

Great Salesman, Brian Hill I had the best experience working with Brian. He was quick, precise and knowledgeable. I appreciated his interest in finding me the right vehicle. I w I had the best experience working with Brian. He was quick, precise and knowledgeable. I appreciated his interest in finding me the right vehicle. I would come back to work with him again. Thank you Brian, keep up the good work! More

Awesome and recommend it to anyone! This was my first time financing and buying a vehicle with these people, and I have to say that I was impressed with the awesome customer service, alo This was my first time financing and buying a vehicle with these people, and I have to say that I was impressed with the awesome customer service, along with the people who were great. Got through the process with communication prior to meeting and post-meeting. Everything worked out great! And I recommend this place to anyone to go to. More

Love this place Excellent service. Explains the service process. Excellent sales staff . There business model should be used for all auto dealers . Love the selecti Excellent service. Explains the service process. Excellent sales staff . There business model should be used for all auto dealers . Love the selection of trucks, suvs, and cars. More

Manipulative SOBs You buy a car here. First they pester you to rate their service. Then they send you reminders about "service appointments" at specific times that yo You buy a car here. First they pester you to rate their service. Then they send you reminders about "service appointments" at specific times that you didn't make. It happened more than once and they would not stop doing it when I called about it. I made it quite clear I lived too far away to get regular service here. Why can't you just bu a car and they reward you by leaving you alone? More