AutoNation Ford Westlake

Melissa did a great job of working my new Bronco Sport into the schedule. I dropped off and picked up after hours. I will worked out. into the schedule. I dropped off and picked up after hours. I will worked out. More

I posted my 2011 Hyundai Sonata on Facebook marketplace. Shortly thereafter, I was contacted through messenger about the car. They asked if I was firm on the price. I said I'd be willing to negotiate. It wa Shortly thereafter, I was contacted through messenger about the car. They asked if I was firm on the price. I said I'd be willing to negotiate. It was at this time that he said that he worked for autonation. He said he would send me a link to get an offer on my car. I went onto their site and filled out the info on the car. The Kelley Blue Book for this car is between 5100 and 7200 for private party and 3700 to 5000 for trade in in good condition. My car is at least good condition. They came to me with an offer of 3000. I told them this was ridiculous, as Carvana and Carmax had both offered well over 4000, and I had private offers of up to 5500 just from my marketplace post. They said that they didn't see how they could be off by that much. When you go on their site, though, and look up the same car with the same mileage, they are charging between 8 and 10 thousand. This company is the stereotypical used car salesman, charging too much and paying too little. Use extreme caution when dealing with them. They WILL try to rip you off. More

The sales guy was great. We like the vehicle we got for our daughter. But when the time comes for the paperwork, that's when things get shady. They lump tax etc into the final price in the paperwork. It wa our daughter. But when the time comes for the paperwork, that's when things get shady. They lump tax etc into the final price in the paperwork. It wasn't until I got the title that I saw the actual price paid for the car. After I deducted the warranty cost, doc fees, title/reg fees, there was an $800 overcharge. When I contacted them to find out why, I was told that it was an "appearance protection" fee that was applied to the car to protect the interior from spills and stains and the clearcoat from peeling or chipping. This is something we didn't ask for nor agreed to. I have always been loyal to businesses I deal with until I feel they have done me wrong. I doubt I will be doing anymore business with AutoNation since they didn't seem interested in making things right. More

I leased a 2020 Ford Escape from Hans Wimmer. Love the car. I was treated very well and everything was explained to me. Recommend highly. car. I was treated very well and everything was explained to me. Recommend highly. More

My least was up for my Ford Edge and Hans Wimmer went above and beyond to make my next purchase go very smoothly. He was patient and communicated quickly. I strongly recommend AutoNation Ford Westlake AN above and beyond to make my next purchase go very smoothly. He was patient and communicated quickly. I strongly recommend AutoNation Ford Westlake AND Hans Wimmer. More

No Help from Front Office after I leased a vehicle After having traded in my 2014 Ford Focus and leased a 2019 Ford Escape, I was the happiest guy in the neighborhood. That is until today (6/24/2020). After having traded in my 2014 Ford Focus and leased a 2019 Ford Escape, I was the happiest guy in the neighborhood. That is until today (6/24/2020). I had received a letter from the BMV, Columbus, about renewing my tag. I was stunned to see that it was for the 2014 Focus. I went to Auto Nation, Westlake, to determine WHY? and WHAT they could do to alleviate this situation. I was treated "coldly" by a young lady who for whatever insane reason opted NOT to wear a mask. I was told it was my problem to fix. At the time of the transaction back in late December, NO ONE told me that I had to take my old license plates from the Focus. No one told me that I had to contact the BMV after Auto Nation secured the new plates for my lease. Bottom line, I am extremely disappointed in how unwilling the dealership was in trying to assist me. When my lease is up, I will be shopping elsewhere. On a positive note, I will say that their Service Department is A#1. Too bad the front office/sales area can't duplicate. More

After I finished with the salesman the finance manager was very high pressure, insisted I needed an Auto Nation warranty on top of the manufacturers warranty that already came with the car. Don’t let thes was very high pressure, insisted I needed an Auto Nation warranty on top of the manufacturers warranty that already came with the car. Don’t let these guys spend your money for you. I won’t go back. More

Was very pleased with my overall experience. Hans “Pete” was awesome. He was very personable and didn’t try to push me to get all of the things I could have gone with getting a new vehicle. He was great at was awesome. He was very personable and didn’t try to push me to get all of the things I could have gone with getting a new vehicle. He was great at letting me know how much time I had to wait for financing. More

Once again I have had great experience with AutoNation Westlake. Hans “Pete” Wimmer does an excellent job getting me into a new vehicle! The total process was very efficient. A satisfied 5 time customer Westlake. Hans “Pete” Wimmer does an excellent job getting me into a new vehicle! The total process was very efficient. A satisfied 5 time customer More