AutoNation Ford Westlake

I bought a Ford Focus and the evening I bought it I discovered several things wrong. USB ports and cd player not working. The drivers door hard to open and later discovered the transmission seemed to h discovered several things wrong. USB ports and cd player not working. The drivers door hard to open and later discovered the transmission seemed to have a hard time shifting. I was told that although the shifter in the car was automatic the transmission was Manuel and when I lightly tap the gas peddle it does not understand what to do and that’s why it sputters. I was also told the USB ports were not included in my warranty and I would have to pay to get them fixed. I have had the car less than a month and if I could I would take it back and never do business with Autonation Westlake again. I called the General Manager with no return call. This is wrong and you shouldn’t sell cars without everything working. Barry the service manager talks to you in a condescending manner. I promise to let everyone know of my experience including putting signs up. I truly believe the service department knew of these deficiencies and put the car on the market to sell anyway. More

Took in my 2016 F-150 Truck and worked with Riley he was very helpful and professional and kept me up to date on the repairs very helpful and professional and kept me up to date on the repairs More

I felt welcome and engaged during my entire visit. Richard was professional, personable, and he ensured that I was properly informed. Any questions that I had were answered to the appropriate level of Richard was professional, personable, and he ensured that I was properly informed. Any questions that I had were answered to the appropriate level of detail. Very pleased with my overall experience. Visiting the next day was just as enjoyable. I see myself coming back in the future! More

Only Ford dealer I work with. I live over 200 miles away! They are the best for buying a vehicle and their Serivce Dept is also great! They are the best for buying a vehicle and their Serivce Dept is also great! More

AutoNation Ford Westlake is the best dealership I have ever worked with. Barry, Mike and their staff go out of their way to make sure their customers are satisfied and happy. The service work is of extr ever worked with. Barry, Mike and their staff go out of their way to make sure their customers are satisfied and happy. The service work is of extremely high quality, on time and pleasant. More

I did my oil change took over More than one hour but they were friendly and they took care of my do your Tacoma truck and professional were friendly and they took care of my do your Tacoma truck and professional More

Communication from the service department was direct, prompt, professional, and informative. Information, service cost, and time requirements were communicated throughout the service process. I would re prompt, professional, and informative. Information, service cost, and time requirements were communicated throughout the service process. I would recommend this service department. More

Good people great service always has been thank you much More

Service was great And the staff was very friendly in and out out More

Very friendly staff and did not wait too long for my oil change. Answered all my questions with a smile. The waiting room was quiet and I enjoyed that better than a tv blasting on news I don't care to he change. Answered all my questions with a smile. The waiting room was quiet and I enjoyed that better than a tv blasting on news I don't care to hear. Thank you. More