AutoNation Ford Westlake

Just took a road trip to Maryland in the 2013 Fusion that I least and it is a dream vehicle! Live the car and the experience of acquiring it from David and this dealership! I least and it is a dream vehicle! Live the car and the experience of acquiring it from David and this dealership! More

My recent experience with John Lance Ford and Bev Olecki was one of my very best in over 50 years of car shopping. Bev had a great combination of friendliness, sincerity, experience and professionalism. S was one of my very best in over 50 years of car shopping. Bev had a great combination of friendliness, sincerity, experience and professionalism. She knows her products and listens to what the customer wants. She was not overly aggressive as many car sales people can be. When it came time to close the deal, she was flexible and reasonable. I would not hesitate to recommend Bev and her dealership to family and friends who may be looking for their next car. More

I discovered through my USAA Membership that these guys are the real deal! I Bought my 2013 Ford Expedition LTD from Lee. Within ten minutes of being there, I had a print-out in my hands showing what my t are the real deal! I Bought my 2013 Ford Expedition LTD from Lee. Within ten minutes of being there, I had a print-out in my hands showing what my trade was valued at, what the price was on the new car and what my financing might look like. 20 minutes later, I was leaving, deal struck! They got me 1.9 percent financing where the first west side Ford dealership that I visited swore I could do no better than 11.75 percent! They beat the other's price by over $6,000! They included a ton of extras the others never offered! Lee I could kiss you!!!! More

Put 3k down on a 5.6k car. Needed to establish credit so I took out a loan. Wanted to ensure the vehicle would last the length of the loan so I purchased a warenty. Before I relized it I ended up spending 9 I took out a loan. Wanted to ensure the vehicle would last the length of the loan so I purchased a warenty. Before I relized it I ended up spending 9k on a car that isnt worth 7k. They made me wait for hours to see the finance people then killed me on my interest rate. Month into driving the vehicle the ball joints start squealing horribly. I emailed the salesperson even though ball joints arent covered under the warrenty. His response was pre determained message about reviews. So here I am. THEY WILL TAKE ADVANTAGE OF YOU IF THEY CAN. I wont say its the worst place to buy a car. Only that my expierence was bad. Hopefully service people will change my mind, but I am now skeptical of the whole company. More

The was the 2nd Ford Fusion that we have purchased from Barb Johnson at John Lance Ford. The car is great exceeding our expectations in every way. Barb and the others at John lance also continue to exceed Barb Johnson at John Lance Ford. The car is great exceeding our expectations in every way. Barb and the others at John lance also continue to exceed expectations. They are friendly and courteous at all times. They proactively provide all the information regarding your purchase or lease pricing and agreement and insure that you are very comfortable with every aspect of the transaction. Barb even went out of her way, at I expect some extra expense to the dealership, to order us exactly the car we wanted when she could not locate one in the region. The car was checked and prepped perfectly and she took as much time as we needed to be comfortable with our 2013 Fusions many features before we drove it away. Barb and her manager Dean have treated us great. Working with us as consultants rather than as salespersons. I would highly recommend Barb Johnson @ John Lance Ford to anyone and everyone in the market for a new or used Car.....and by the way...our 2013 Fusion Titanium AWD is a delight. We drove the MB C class and the 3 and 5 BMW as well as a Land Rover Evoque and the other more direct competitors from Honda, Chevy and the rest and believe me when I say that even the so called higher end vehicles can not compare in any measure to the 2013 Fusion. Thanks Barb ! More

I can't say enough about how great of a dealership this is! Bev Olecki has got to have THE most patience to deal with a crazy customer like myself. I've switched my mind so many times, and she doesn't ma is! Bev Olecki has got to have THE most patience to deal with a crazy customer like myself. I've switched my mind so many times, and she doesn't make me feel bad about it, and she is always on top of things. From scheduling, to test driving, through all the financials, everything went smoothly and seamlessly from one department to the next. I feel great about my purchase, and have always trusted John Lance Ford with their sales and service, both in the showroom and their service center. I've been a customer of theirs since 1998 and they've never let me down! If you're on the fence, just call, make an appointment with Bev (or email her- that seemed to work best with my nutty schedule) and just start by getting information. You won't be sorry. More

This place is an exact match to every stereotype you've ever heard about car dealerships... We went to John Lance because of the selection of used compact SUV's we saw on the lot. When approached by the s ever heard about car dealerships... We went to John Lance because of the selection of used compact SUV's we saw on the lot. When approached by the salesman, we instantly stated that we had questionable credit, and were looking for a reliable family vehicle, as my wife's car was on it's last legs. He had no problems "befriending" us and relating to the stress involved with an unreliable mode of transportation. He shared stories about his own family and understanding the position we were in, so we believed it to be a trustworthy, honest place. After choosing a vehicle we were pleased with and told was probably the best deal on the lot, we started the buying process. There were many steps involved, and were told during each step that it would take about 20 minutes. Each step took at least twice that long. An excruciating 6 hours later, we finally drove away in the car. The first month went by and we never received the title as promised, so we had to acquire another 30 day tag. 20 days later, the car stopped moving. I pushed it back to the dealership because before we left the lot at the time of purchase, our salesman assured us that if there were any problems with the vehicle, to bring it back up there & the "all-star' service team would check it out and let us know what would need to be fixed, and had plenty of loaners available if the car had to be in the shop for an extended period of time. He also told us of his personal mechanic that he would hook us up with if need be. The first thing the service people told me was that before they would do anything, I would have to pay $130 for a diagnostics test. I mistakenly agreed and then asked about a loaner so that my wife could take my kids to school & get herself to work, Surprise, surprise...they had no loaners available. I was promised that the car would be looked at right away and would get a call shortly on the status of the vehicle. I dropped the car off before 8am, and when I hadn't heard back from them by 12:30 I decided to call. The service department had no information for me, as the gentleman helping me was at lunch. I was told he would be returning in 15 minutes, and would call me back with the info as soon as he returned. After not hearing from him for another hour, I called back and finally talked with him. He informed me that I needed a new transmission, and quoted a price of $4200 ($1000 more than I owe on the vehicle). Not until I told him that I had no means of coming up with that kind of money on the spot did he give me a second option of a used tranny from a junkyard for $2900. I returned to the dealership that same evening to find out if they were willing to work with me on some reasonable options, as this was a major inconvenience and burden on my life and the only response I got from everyone I talked to was "Didn't you get the extended warranty?" I chose not to get the warranty because of the simple fact that it would have doubled my car payment, and since I put $6000 cash down on it, that it would defeat the purpose of trying to work out a payment that would fit into my budget. They then talked to the service manager who assured me that he would get me a better deal, which he did, barely... I took it upon myself to try to find a less expensive way to fix the car & got a shop to quote me $1800 with a 2 yr warranty. When I called the service manager back to let him know that I was taking the car somewhere else to get fixed, he immediately got upset with me. When I explained that I had to go with the better deal, he wanted to know where I was taking it, how far it was from John Lance, how it was going to be fixed, and tried everything in his power to convince me to keep it there so that they could fix it. I explained that if he could match the price & warranty, he could do the work, and he stated that no one could do it for the price I gave him. I apologized for wasting his time, and that I had to go the cheaper route, and he hung up on me. Did I mention that I still have not received the title? I will never take my car back there, even for the four free oil changes they gave me at the time of purchase. I will make it my mission to ensure that nobody goes to this dealership in the future. Dealing with this company has been one of the worst experiences of my life. FJLF More