AutoNation Ford Westlake

I did my research on line before I went to purchase a car and this dealer had pre-owned certified Ford used cars on the lot and their pricing was well under Kelly Blue Book. When I first called there Lee was and this dealer had pre-owned certified Ford used cars on the lot and their pricing was well under Kelly Blue Book. When I first called there Lee was VERY helpful with the credit application, infomation on the car I wanted and even has it ready up front for me when I got there. There was NO presure at all to purchase and it went very smootly. He even noticed an issue with the mirror and had the part ordered to fix it for free! He has even checked in with me a few times in the past month to make sure I am happy. Ask for Lee when you go there, he will take care of you. I have purchased many cars over the years, as I am a 2 car owner at all times, and this has to be the BEST experience I have ever had. Their service department is open until midnight if you have a day job and they will wash your car for FREE when ever you want. GREAT JOB!! More

Service was great. Cody is a great representative and handled my needs with s professional, courteous, and knowledgeable attitude. Highly recommend Cody and his team. handled my needs with s professional, courteous, and knowledgeable attitude. Highly recommend Cody and his team. More

I had a great experience at John Lance Ford choosing my new Ford Escape. My salesman Ross Powers went above and beyond to answer my questions and assist me with the purchase. new Ford Escape. My salesman Ross Powers went above and beyond to answer my questions and assist me with the purchase. More

Just took a road trip to Maryland in the 2013 Fusion that I least and it is a dream vehicle! Live the car and the experience of acquiring it from David and this dealership! I least and it is a dream vehicle! Live the car and the experience of acquiring it from David and this dealership! More

My recent experience with John Lance Ford and Bev Olecki was one of my very best in over 50 years of car shopping. Bev had a great combination of friendliness, sincerity, experience and professionalism. S was one of my very best in over 50 years of car shopping. Bev had a great combination of friendliness, sincerity, experience and professionalism. She knows her products and listens to what the customer wants. She was not overly aggressive as many car sales people can be. When it came time to close the deal, she was flexible and reasonable. I would not hesitate to recommend Bev and her dealership to family and friends who may be looking for their next car. More

I discovered through my USAA Membership that these guys are the real deal! I Bought my 2013 Ford Expedition LTD from Lee. Within ten minutes of being there, I had a print-out in my hands showing what my t are the real deal! I Bought my 2013 Ford Expedition LTD from Lee. Within ten minutes of being there, I had a print-out in my hands showing what my trade was valued at, what the price was on the new car and what my financing might look like. 20 minutes later, I was leaving, deal struck! They got me 1.9 percent financing where the first west side Ford dealership that I visited swore I could do no better than 11.75 percent! They beat the other's price by over $6,000! They included a ton of extras the others never offered! Lee I could kiss you!!!! More

Put 3k down on a 5.6k car. Needed to establish credit so I took out a loan. Wanted to ensure the vehicle would last the length of the loan so I purchased a warenty. Before I relized it I ended up spending 9 I took out a loan. Wanted to ensure the vehicle would last the length of the loan so I purchased a warenty. Before I relized it I ended up spending 9k on a car that isnt worth 7k. They made me wait for hours to see the finance people then killed me on my interest rate. Month into driving the vehicle the ball joints start squealing horribly. I emailed the salesperson even though ball joints arent covered under the warrenty. His response was pre determained message about reviews. So here I am. THEY WILL TAKE ADVANTAGE OF YOU IF THEY CAN. I wont say its the worst place to buy a car. Only that my expierence was bad. Hopefully service people will change my mind, but I am now skeptical of the whole company. More

The was the 2nd Ford Fusion that we have purchased from Barb Johnson at John Lance Ford. The car is great exceeding our expectations in every way. Barb and the others at John lance also continue to exceed Barb Johnson at John Lance Ford. The car is great exceeding our expectations in every way. Barb and the others at John lance also continue to exceed expectations. They are friendly and courteous at all times. They proactively provide all the information regarding your purchase or lease pricing and agreement and insure that you are very comfortable with every aspect of the transaction. Barb even went out of her way, at I expect some extra expense to the dealership, to order us exactly the car we wanted when she could not locate one in the region. The car was checked and prepped perfectly and she took as much time as we needed to be comfortable with our 2013 Fusions many features before we drove it away. Barb and her manager Dean have treated us great. Working with us as consultants rather than as salespersons. I would highly recommend Barb Johnson @ John Lance Ford to anyone and everyone in the market for a new or used Car.....and by the way...our 2013 Fusion Titanium AWD is a delight. We drove the MB C class and the 3 and 5 BMW as well as a Land Rover Evoque and the other more direct competitors from Honda, Chevy and the rest and believe me when I say that even the so called higher end vehicles can not compare in any measure to the 2013 Fusion. Thanks Barb ! More