AutoNation Ford Westlake

The best Ford dealership in NE Ohio!! I purchased my 2014 Mustang from Bev Olecki in August. This is my second beloved Mustang from Bev. With a stellar history at Ford and a strong backg I purchased my 2014 Mustang from Bev Olecki in August. This is my second beloved Mustang from Bev. With a stellar history at Ford and a strong background in service, she is so very knowledgeable and passionate about 'her' Fords! You will not find a better salesperson, pricing or service on a new Ford. No pressure here, the facts, the price and your decision. I love that their service is open until midnight Mon. through Thur. It makes it so easy to schedule and they will always help if you encounter a problem and just pull in to show them that 'noise.' Their body shop has always restored my cars to 'showroom new' after the misfortune of being rear-ended 3 times in the past. So, my advice is to ask for Bev, get the salesperson you deserve, and be prepared to be impressed! More

Knowledgeable & Kind sales people go a long way! Went in for information on leasing a car and left with a new Fusion! Knowledgeable & Kind staff go a long way! I was not bombarded with pushy and eage Went in for information on leasing a car and left with a new Fusion! Knowledgeable & Kind staff go a long way! I was not bombarded with pushy and eager sales people but more so a kind and helpful attitude that was ok with me coming back at a later time to purchase. They just wanted to make sure we knew they were her for us and they did an excellent job at it. I felt comfortable making the purchase that day because of Barb & Patrick! Excellent customer relations and quality employees! Thank you Barb & Patrick! More

Excellent Service After our car accident my wife and I needed a new car quickly and without complications. Our sales person Beverly Olecki provided excellent service, After our car accident my wife and I needed a new car quickly and without complications. Our sales person Beverly Olecki provided excellent service, making our car buying experience easy and relaxed. Beverly was thorough and very friendly. All of the AutoNation Ford Westlake staff was great. More

2012 Ford Fusion I was shopping online for a vehicle to replaced my beloved Jeep (gas prices are killing me) when a friend noticed and referred me to Autonation Westla I was shopping online for a vehicle to replaced my beloved Jeep (gas prices are killing me) when a friend noticed and referred me to Autonation Westlake. I called and spoke to Lee Pizillo to ask about a used car I saw online. He told me to stop in when I could. So, on my lunch hour I stopped up and the car I was asking about was sitting in front ready for me to see. Once I told Lee what I was looking for he showed me a few other vehicles that fit me so much better. It was so relaxing to not have pressure to buy something new or lease something and just enjoy picking out the perfect car. I left that day with one of the vehicles in mind and came back to drive the car that night. I looked at a few other vehicles elsewhere over the weekend, but after being hounded (literally hounded nonstop) by the other sales people decided to go back to Autonation. I had gotten a friendly email a few hours after we left the dealership the first time, but Lee knew that I would make a decision right for us so there was no need to constantly nag us. We came back on Monday and purchased a 2012 Ford Fusion. A few minor things needed done after taking it home and Lee was right there to handle everything! I would go back to Autonation anytime!!! More

Best Place to Buy a Car This place is by far the BEST in customer service and making you feel comfortable. Everyone is so nice from the receptionist right when you walk in to This place is by far the BEST in customer service and making you feel comfortable. Everyone is so nice from the receptionist right when you walk in to the finance person and everyone in between! If you want to buy a car with no pressure, this is the place! Dean and Denise truly listened to me and what I wanted and got me in the perfect car without trying to sell me more than I needed. Having never leased a car before, Dean took the time to explain the lease process and ensure it was the right decision for me. Denise helped me find the perfect car and took the time to sit and show me every feature my car had to offer and made sure I was 100% comfortable before I took it home. I recommend them to anyone who will listen! :) More

great car buying experience Had a great time, Diana took the time too go over several different options with different features. She knew my budget and she knew what I needed and Had a great time, Diana took the time too go over several different options with different features. She knew my budget and she knew what I needed and what I didn't. Practical and honest. More

Fantastic Buying experience at AutoNation - Westlake My husband I recently moved from Rochester, NY and were interested in a new vehicle. I was connected through Edmunds with Autonation Ford, Westlake. My husband I recently moved from Rochester, NY and were interested in a new vehicle. I was connected through Edmunds with Autonation Ford, Westlake. Barb Johnson was the first to call me and we had an instant connection because she talked to me about me first. Within 2 days we had our new vehicle... no changes to what was offered to what we paid, easiest people to work with in financing.... BTW they got us a fantastic rate! This dealership is about 30 minutes from our home but we'll be going there for service because of the amazing buying experience we had. More

NO HELP WHATSOEVER!! MANAGER INSISTED NOT A COVERED ITEM I went to your JOHN LANCE FORD-WESTLAKE dealership last week. I have a new Ford-Focus 2014 which is 7 months old with 7,000 miles. I have a tear i I went to your JOHN LANCE FORD-WESTLAKE dealership last week. I have a new Ford-Focus 2014 which is 7 months old with 7,000 miles. I have a tear in my weather/rubber stripping on the drivers side. On the body of the car. Tear is about 6 inches long. Chris the manager said, "ITS NOT COVERED" without even investigating any further. I was very upset. I was totally treated wrong by your manager. I went back to Amherst Ford where I had bought my car. The manager was very nice and said "we will take a picture and send it to FORD" I am going tomorrow to get my "NEW WEATHER STRIPPING put on by the Amherst Ford Dealership"!!!! NO CHARGE! COVERED ITEM SO PLEASE, LET YOUR MANAGER CHRIS KNOW HE WAS NOT HELPFUL AT ALL!!!! Chris also said, "Good Luck with getting this covered"! Please notify your staff as well as Chris your manager, to take the time to see if things are covered! I hope this doesn't happen to the next person. Very upset, Trudy Pretzlaf More

Very satisfied mustang owner In May 2014 I bought a new Mustang convertible. Denise Kucinich assisted me for 3 months while I was comparing other cars and dealers. The purchase wa In May 2014 I bought a new Mustang convertible. Denise Kucinich assisted me for 3 months while I was comparing other cars and dealers. The purchase was stress free. I recommend this dealership to anyone. Well done. Price and financing were great!!!!! More

Impressive Customer Service We purchased our second car through Barb Johnson at John Lance Ford and couldn't have been more happy with our experience. Everyone there made you fee We purchased our second car through Barb Johnson at John Lance Ford and couldn't have been more happy with our experience. Everyone there made you feel welome. From sale, finance to mainenance crew. More