AutoNation Ford Valencia - Service Center

I dealt with this dealership because of a recall on my Lincoln MKC. The recall was handled very poorly by Lincoln. That being said, Morgan B., the service advisor I worked with at this dealership, was won Lincoln MKC. The recall was handled very poorly by Lincoln. That being said, Morgan B., the service advisor I worked with at this dealership, was wonderful. She called when she said she’d call, she kept me up to speed on the repair, and she was courteous and professional from start to finish. More

Laura was wonderful and professional to deal with and took great care of me and my truck. took great care of me and my truck. More

My Service manager Eric was amazing, he kept me informed regarding my Lincoln and made sure I was aware of any additional services needed. He gave me options and recommendations, was truly a professional. A regarding my Lincoln and made sure I was aware of any additional services needed. He gave me options and recommendations, was truly a professional. Anytime I bring my car in I will request Eric he is my choice for servicing all my vehicles. More

Very nice but not able to get the parts to fix my truck. Parts are on back order. Parts are on back order. More

I went in with an appointment booked online (not over the phone) and they didn’t even have it on their system so I had to wait 2-3 hours more just for an oil change. Wish there was better communication phone) and they didn’t even have it on their system so I had to wait 2-3 hours more just for an oil change. Wish there was better communication More

The service was quick and friendly. Offered shuttle ride but wasn’t necessary. Overall a good experience. Offered shuttle ride but wasn’t necessary. Overall a good experience. More

Service dept was really helpful. Good with giving updates and calling to let me know what’s happening. Good with giving updates and calling to let me know what’s happening. More

Great service as always. Sam is always very helpful every time I need to get service done Sam is always very helpful every time I need to get service done More

I went into Ford to get my new explorer serviced and while they did a great job, I was surprised to hear they don’t do car washes with their services. I went from a Hyundai of 9 years to a Ford this las while they did a great job, I was surprised to hear they don’t do car washes with their services. I went from a Hyundai of 9 years to a Ford this last year. Hyundai does complimentary car washes and a light vacuum with every service. While not required, this was always a nice touch given the techs get in and out of your car with dirty shoes and hands. I always knew my car was clean after them getting in and out since they put the paper and plastic down to protect it. One great feature of Ford service is the service to drop off your car when it’s done. They will drop off your car to you as long as it’s local. They did take a while for my car (I think they forgot about me) but it was great not having to go back to the dealership. More