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AutoNation Ford Valencia - Service Center
Valencia, CA
693 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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693 Reviews of AutoNation Ford Valencia - Service Center
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December 19, 2019
Worst service department They have had my car for a Worst service department They have had my car for a month and have not touched it. They promised rental car and still nothing! Be aware Worst service department They have had my car for a month and have not touched it. They promised rental car and still nothing! Be aware More
by Kfj
Employees Worked With
Lisa Gibson
February 19, 2018
Waiting for call back never replied 3 times Believe me one of the worst dealerships we've ever been to, then we tried 3 times to get our car in we've called we've called we've called and never a Believe me one of the worst dealerships we've ever been to, then we tried 3 times to get our car in we've called we've called we've called and never a return call this company is unbelievable we try to get our car in to get it repaired and they will not call us back after 4 weeks !!!! This service department is absolutely terrible sorry. More
by Richard Hibbs
Employees Worked With
Lost his name
January 26, 2018
The service department sucks. Im here waiting to speak to the service manager for almost 2 hours. And that guy Frank told me he does not care if I go to yealp to rate them. DO NO Im here waiting to speak to the service manager for almost 2 hours. And that guy Frank told me he does not care if I go to yealp to rate them. DO NOT RECOMMEND this dealer to anyone. It's the worst experience we have ever had. More
by Orbe
Employees Worked With
Dennis Hawking
April 25, 2017
Horrible Service Department They do not care about customers at all. They charge more than quoted. Shameful business practice. Avoid like the plague. Any other dealer would be be They do not care about customers at all. They charge more than quoted. Shameful business practice. Avoid like the plague. Any other dealer would be better. More
by Daniel M
Employees Worked With
Dennis Hawking, Greg Speer
January 20, 2017
Broken Sunroof with zero timeframe to repair, under warranty The sunroof is broken on my f150, still under warranty though. Irene at service said it was an expensive repair but has no idea when parts will come i The sunroof is broken on my f150, still under warranty though. Irene at service said it was an expensive repair but has no idea when parts will come in? It is stuck open and i guess i have to deal with the rain etc.... until the parts come in? She couldnt even give an estimate on time, and basically came across thats its expensive and their in no hurry to fix it and i have to deal with it? Ughhhhh!!!! More
by Jumpydonkey66
Employees Worked With
Irene (service dept)
October 02, 2016
Service Dropped truck off Saturday morning for maintenance service, received no call it was ready and they performed unnecessary, uncovered and unauthorized r Dropped truck off Saturday morning for maintenance service, received no call it was ready and they performed unnecessary, uncovered and unauthorized repair and won't give us our truck back until Monday. 36 hours for a service and trying get to make us pay for a battery we didn't need or authorize 😡😡 More
by amy123
Employees Worked With
Irene and Service Manager
May 25, 2016
Service overbooks times Bought used Ford Edge from Chevy dealer in the valley. Safety recall for fuel tank was not performed before I bought it. Took to my local Ford dealers Bought used Ford Edge from Chevy dealer in the valley. Safety recall for fuel tank was not performed before I bought it. Took to my local Ford dealership and 4 hours later they said fuel tank bolts need replacing because of salt corrosion. They said 30-60 minutes to replace, so made appointment for 10am and when I arrived they said 5 cars ahead of me and it will be 4 hours. I asked for my keys and left mad. So maybe my fuel tank will catch on fire while dragging it down the freeway...great! More
by victoria jones
Employees Worked With
Female in service dept
January 15, 2013
I had been complaining about my new Ford F150 since 5 thousand miles. Two issues, One brakes squealed, not an occasional but a constant squealing EVERY time I hit the brakes, Second, my whole dashboard r thousand miles. Two issues, One brakes squealed, not an occasional but a constant squealing EVERY time I hit the brakes, Second, my whole dashboard rattled. Finally after the 4th time of trying to fix it( I had to resort to duck tape!) I get ahold of the GM, Dennis. After I explained I've had the truck in for the same repair 4 time, they damaged my vehicle twice I was afraid to bring it in. Dennis was in early, took my vehicle gave me a rental for the inconvenience. They fixed the problem I was in for, my GPS was on the fritz (2nd time I was in for GPS repair), they finally fixed the dash board rattle (still quite after 3000 miles), but my brakes are still squealing EVERY time I hit the brakes. I finally take into a different Ford Dealer, and guess what? They said it was a simple fix, unfortunately since Power Ford Valencia refused to deal with it when it was under the one year warranty I would have to pay. The simple fix?? The braking system is fine, the brake pads were bad. As a new vehicle the pads were under warranty for the first year of the vehicle. They should have just switched it out!! How simple would that have been. I've been complaining about it since 5 thousand miles! Well under the one year warranty, they just chose to drag it out passed the one year so they wouldn't have to replace it. Am I upset? Yes. Would I ever recommend them? NO. As I told Victor the Finance guy, I had no problem with the sales people, but once you buy a vehicle your tied with that Dealership. And Power Ford Valencia, unless you have time to keep taking you vehicle back for the same repair over and over again. Dont bother! Another favorite quote they gave me?? "The brakes are just settling in, keep driving". I've just hit 30,000 miles, shouldn't they be settled??? More
by luvelvis
Employees Worked With
Victor Cornelio, Dennis Hawking, Bill Henderson
November 14, 2011
Love dealing with Greg. He knows his business and always treats me like a valued customer. And if he isn't there someone else fills in pleasantly. treats me like a valued customer. And if he isn't there someone else fills in pleasantly. More
by debmaz
Employees Worked With
Greg Speer, Greg Speer
November 01, 2011
When i walked in, I was greeted with a friendly smile and the service was fantastic. They fixed all the problems i was having very quickly and even washed my car after! It was great and personal service from the service was fantastic. They fixed all the problems i was having very quickly and even washed my car after! It was great and personal service from a dealership. I would definetly recommend visiting Power Ford Valencia More
by chocolatenecktie
Employees Worked With
Francis
