AutoNation Ford Valencia - Service Center
Valencia, CA
693 Reviews of AutoNation Ford Valencia - Service Center
F-150 recall to reprogram CAM they said it would be done in 2 hrs. And they would call me. I waited and waited but no call. I called them over and over but they kept sending me to service desk voicemail bec in 2 hrs. And they would call me. I waited and waited but no call. I called them over and over but they kept sending me to service desk voicemail because no one would answer and no one else could tell me it was completed. So after 8 hrs I caught a ride to and it had been completed ( as far as I know ) and picked it up. Really in today’s technology and someone couldn’t just tell me it was done ? More
Made the appointment and they explained the service and timeline clearly and politely, was very happy they were able to complete the work slightly ahead of schedule with no surprises or hard sales pitches timeline clearly and politely, was very happy they were able to complete the work slightly ahead of schedule with no surprises or hard sales pitches included. They even took the extra time and effort to wash the car while they had it, who wouldn't want that extra perk? Great job by the team, look forward to my next visit when necessary. More
I have been taking my trucks and Mustangs for service and maintenance for over 15 years ... maybe longer. Greg has been my Service Rep every time and I always request him. Greg is professional, courteous, maintenance for over 15 years ... maybe longer. Greg has been my Service Rep every time and I always request him. Greg is professional, courteous, honest and a Ford product expert. His time estimates for service are always accurate and if he knows I am waiting he will do his best to expedite the service. When I had a friend take my truck in for maintenance because I was recovering from hip surgery, Greg kept me apprised of the service and didn't inconvenience my friend at all regarding time and service. Sometimes its the "little things" that makes a Representative shine and Greg always goes above and beyond. I highly recommend Greg to anyone who needs to bring their vehicle in. Lastly, although I moved from Santa Clarita and there is a closer Ford Service to me, I drive the extra miles to service here. More
My customer service representative was Greg. He was courteous and very attentive on my particular issues. He kept me informed on the status of my vehicle. courteous and very attentive on my particular issues. He kept me informed on the status of my vehicle. More