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AutoNation Ford Valencia - Service Center

Valencia, CA

4.6
694 Reviews

694 Reviews of AutoNation Ford Valencia - Service Center

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February 12, 2022

I have purchased 5 vehicles from here, the sales department is fine, avoid the service department. I have had a broken door on my Ranger for over a year, they have scheduled the replacement 4 time More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept
Feb 14, 2022 -

AutoNation Ford Valencia responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 382-4700 to discuss what we can do to help.

Mar 04, 2022 -

Dan responded

I have called and left you messages, you don't return calls, why reply like you care or it matters? Since I cant get a return call, i have lowered your rating to one star, customer service is important to me. I have contacted Ford customer support and they are assisting in getting it repaired.

February 11, 2022

We've used AutoNation Ford service for over 25 years. Service is top notch and keeps our Mustangs running forever. I sold my 1994 after logging 319,000 miles! More

by shockingblue7979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Speer
Feb 14, 2022 -

AutoNation Ford Valencia responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Valencia. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 11, 2022

Sam White was great and I was taken care of as I expected. Extremely happy More

by daneo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam White
Feb 14, 2022 -

AutoNation Ford Valencia responded

Hello Daneo, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 11, 2022

Friendly helpful personnel. Easy to arrange appointments and work done efficiently We trust this dealership with all 4 of our ford’s More

by Thechild.stewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Speer
February 11, 2022

Greg in the service department has been great! He has kept me updated on the progress of all repairs and has been a pleasure to work with. More

by linemike36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Speer
February 11, 2022

Always I take my Ford to this dealer. I feel confident with all the people that work here. More

by rodoart@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Rutherford, Greg Speer, Mike Owen
February 10, 2022

Sam service advisor was great felt comfortable leaving my vehicle there to be worked on More

by Cisco.bryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 12, 2022 -

AutoNation Ford Valencia responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Valencia. Drive safe, and we'll see you on the road.

February 06, 2022

Great service and moreover quick, the shuttle is a saver and very welcome Trusted partner for all maintenance More

by Cas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel white
Feb 08, 2022 -

AutoNation Ford Valencia responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 03, 2022

Greg Speers did an excellent job. Very courteous and very helpful. Keeps me informed about my truck. More

by ponceraiders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Speer
Feb 07, 2022 -

AutoNation Ford Valencia responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

Feb 07, 2022 -

ponceraiders responded

Your doing a great job

February 01, 2022

I received great service. I was told it would be ready in an hour and it only took 45 minutes. More

by winder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier
Feb 05, 2022 -

AutoNation Ford Valencia responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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