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AutoNation Ford Valencia - Service Center

Valencia, CA

4.6
698 Reviews

698 Reviews of AutoNation Ford Valencia - Service Center

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October 02, 2023

The service dept. Morgan is amazing, she’s always giving me updates when my vehicle is in the shop. More

by rangie3280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
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Oct 05, 2023 -

AutoNation Ford Valencia responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 30, 2023

Pretty good the only problem is that they did some minor scratches to my car but they are going to fix them. More

by luiszuniga1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel
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Oct 02, 2023 -

AutoNation Ford Valencia responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (661) 382-4700. We hope to hear from you.

September 29, 2023

Gregg in service is very professional and efficient. Always in touch with what my vehicle is in need of. More

by Na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg
Report | Print
Oct 02, 2023 -

AutoNation Ford Valencia responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 25, 2023

Took my RV for simple Ford-related service when every other Ford dealer refused it. More

by jwrothwell
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Report | Print
Sep 26, 2023 -

AutoNation Ford Valencia responded

Hi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 18, 2023

It was kind and professional service. It the best place to make a car service. More

by silvanacoronel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No recuerdo
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Sep 20, 2023 -

AutoNation Ford Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

September 18, 2023

Our 2015 Lincoln MKC needed a new battery and oil change. Morgan our service advisor quickly met me. She was courteous, knowledgeable and very personable. Service department was quick and very reasonably pri More

by hazmatguy01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
Report | Print
Sep 22, 2023 -

AutoNation Ford Valencia responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 15, 2023

Amazing service and customer care worth my 2 hour drive. Sam the coordinator was very helpful and cared about my time. More

by dcemrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam in service was a rockstar
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Sep 18, 2023 -

AutoNation Ford Valencia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 14, 2023

I took my car in for an oil change, and received prompt service and updates. They also offered to bring my car to me when it was finished. More

by kempercrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronika
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Sep 18, 2023 -

AutoNation Ford Valencia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 11, 2023

Honest and efficient. Really Helped Deal with my car issues highly recommend having your Ford vehicle serviced here. Greg was awesome More

by maxximus2713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Report | Print
Sep 16, 2023 -

AutoNation Ford Valencia responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford Valencia and we hope to be of service again in the future.

September 11, 2023

Until this day i have not heard of anything, no update for the parts that they ordered for my car. Waiting too long. So unreal. Takes forever. More

by Ching
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura
Report | Print
Sep 16, 2023 -

AutoNation Ford Valencia responded

Hi Ching, we are deeply disappointed by your experience at AutoNation Ford Valencia. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 382-4700 to discuss what we can do to help.

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