AutoNation Ford Valencia - Service Center

Service at Autonation ford is as pain free as it gets. They are extremely honest, knowledgeable and fast. They have a team of very talented mechanics that get the job done right. They are extremely honest, knowledgeable and fast. They have a team of very talented mechanics that get the job done right. More

Brought in my 2016 Fusion for a low beam headlight replacement (just the bulb not the entire headlight assembly) last week. As I knew that the car would have to be lifted and the bumper would have to replacement (just the bulb not the entire headlight assembly) last week. As I knew that the car would have to be lifted and the bumper would have to be removed to get access to the headlamp I was prepared for a hefty service cost. Before the service was performed I asked the Service Writer for what "the book" says the service time should be (I guessed an hour and a half for a qualified service tech to perform the changeout). I was told that he couldn't tell me due to his inability to access that info on his computer. I didn't push it. I left the car there for an estimate. 3 hours later I received the service cost estimate and I was stunned. I was told it would take 3 hours to replace at a final cost to me of $710 (the cost of labor at Ford is $190/hour I learned). I told Ford, no thanks, and took my car to Grand American in nearby Newhall. There I was charged $145 out the door. I never asked what the extra $140 that Ford wanted would be for. Summary: Ford is very expensive for small issues however I would send my car there for bigger repairs/when I need OEM parts. Their technicians are reliable and the work is long lasting. The service writer was direct, albeit a bit cold, but told me straight (which I always appreciate). I also appreciated the free estimate. More

Appt. scheduling was easy. Did not diagnose or fix the problem. Did not call me to tell me they could not diagnose the problem as promised. Had to call to scheduling was easy. Did not diagnose or fix the problem. Did not call me to tell me they could not diagnose the problem as promised. Had to call to check on vehicle only to find out they could not do anything. More

Left oil smudges and fingerprints all over the door, didn't complete the maintenance checks claimed (wiper blades need replacing, but checked off that they were fine), didn't measure brake pads, just wr didn't complete the maintenance checks claimed (wiper blades need replacing, but checked off that they were fine), didn't measure brake pads, just wrote down that they did with an incorrect measurement More

The dealership was nice and clean and everyone was friendly and eager to help. My service was completed in the timeframe as quoted. friendly and eager to help. My service was completed in the timeframe as quoted. More

Just because I drive an older truck and I’m Latino doesn’t mean I don’t have money to get the work done on my truck that I wanted done. I took it somewhere else for the main reason I wanted it done an doesn’t mean I don’t have money to get the work done on my truck that I wanted done. I took it somewhere else for the main reason I wanted it done and it was repaired with 6 simple parts that are in the steering column. According to the service writer it was going to take weeks and $1,500 in parts and another $1,500 in labor. This will be my last time I will step foot in this dealership. More

Mike, the sevice advisor was very accomodaive and the car maintanence was finished in a timely manner, . Also,during the wait, I was able to use a clean waiting area furnished with tables, to complete work maintanence was finished in a timely manner, . Also,during the wait, I was able to use a clean waiting area furnished with tables, to complete work for a non-profit organization. The staff needs to be acknowledged for their "customer matters" concerns. More

Friendly service and I was able to get my car service rather quickly, I made an appointment and they were waiting for me. My car was clean and delivered on time. The Technical Adviser was very helpful an rather quickly, I made an appointment and they were waiting for me. My car was clean and delivered on time. The Technical Adviser was very helpful and the cashier was great, She showed me how to use bonus points to cover for my oil change. Great experience and my oil change was literally free. What else can you ask for.covered. Buy American! More

The service is really good! However the salespersons have a lot to be desired. My car was being worked on, and I went to look at cars on the lot while I waited, and of course on However the salespersons have a lot to be desired. My car was being worked on, and I went to look at cars on the lot while I waited, and of course one of the salesman came out and I mentioned about the high prices and I told him that’s the prices are too high and it’s almost a ripoff and I wonder if Ford knows about this! Well anyways the guy just walks away saying something under his breath, that I couldn’t hear. I walked around some more and another salesman comes out and I say the same thing and he agrees with me and we had a great conversation about cars! More

The service advisor Mike did a great job. Truck was ready on time as promised. Truck was ready on time as promised. More