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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
672 Reviews
Today: 7:00 AM - 6:00 PM Open Now
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672 Reviews of AutoNation Ford Tustin - Service Center

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August 03, 2023

I've brought my car in several times in past for oil changes, so liked dealership. I've had issue where sensor was on then turned off. So brought car in. Was told to leave car there but no given time fr More

by stevied14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Had two
Aug 07, 2023 -

AutoNation Ford Tustin responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please reach out to us at (877) 357-5524 to discuss what we can do to help.

August 01, 2023

Savannah is very helpful. Got a check engine light on, came in drop the car and she gave me a uber back. She help fix my signal light with warranty. More

by Dinh Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savannah
Aug 07, 2023 -

AutoNation Ford Tustin responded

Hi Dinh, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Tustin. Feel free to stop by if you ever need any more help.

July 30, 2023

Excellent service and staff, Christian went above and beyond in servicing my vehicle. He also made sure that I was not inconvenienced due to parts issue delay. More

by Stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Kirk
Aug 03, 2023 -

AutoNation Ford Tustin responded

Hi Stacey, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 29, 2023

Service is terrible. Took vehicle in at 7am for oil change and to check noise on breaks. Car has 4200 miles on it. I was asked if I would wait and I told them yes sinc More

by BroncoDad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Delia
Aug 02, 2023 -

AutoNation Ford Tustin responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Tustin. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (877) 357-5524 to discuss what we can do to help.

July 26, 2023

They service my car really good. I like the communication and the explanation for any issues that the car may need. More

by Luis Sanjuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Jul 29, 2023 -

AutoNation Ford Tustin responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

July 24, 2023

Always get the work done in a reasonable amount of timez and the waiting room is very comfortable More

by cesar.e.58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando
Jul 27, 2023 -

AutoNation Ford Tustin responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 22, 2023

Friendly service team. Waiting room has self serve coffee area, good vending machines and comfortable seating. More

by ccontreras77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Jul 25, 2023 -

AutoNation Ford Tustin responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 22, 2023

The gentleman helping me was extremely nice and had an awesome attitude. He was very helpful and communicated with me by text and phone calls. I loved how important I felt. Thank you! More

by JKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can not remember. He did an amazing job!
Jul 25, 2023 -

AutoNation Ford Tustin responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Tustin. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 21, 2023

Busy time at drop off but overall the pickup was very fast and they always followed up and updated me as needed. SAVANNAH was wonderful to work with. More

by camoflower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savannah
Jul 26, 2023 -

AutoNation Ford Tustin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 18, 2023

Fast and reliable service. Christian is a great service advisor. Definitely will be returning because of him. More

by Abraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Kirk
Jul 21, 2023 -

AutoNation Ford Tustin responded

Hi Abraham, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Tustin. Please let us know if there is anything else we can do for you; we are more than happy to help!

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