AutoNation Ford Tustin - Service Center

Ford Service Representative Brittany was friendly, good at communicating, and explained all work thoroughly. Glad they had WiFi Service at the dealership. at communicating, and explained all work thoroughly. Glad they had WiFi Service at the dealership. More

I purchased my vehicle from Ford Tustin. Initial sales and work done has been great, I actually had my vehicle serviced for a basic oil change 4 days prior and Daniel was amazing! Kept me in Initial sales and work done has been great, I actually had my vehicle serviced for a basic oil change 4 days prior and Daniel was amazing! Kept me informed my vehicle was in and out in less than a couple hours considering I did not have an appointment. Although after a week my battery gave out completely. Mind you my car was purchased brand new and I have only had it a year. I used the Ford roadside assistance program they offer and it took almost 4 hours for them to tow my vehicle to the service center. Once my vehicle arrived on Saturday morning at 11 am I was told no work would be done to my vehicle and that the soonest possible time it could be assessed was on Monday. When I requested a rental for the time being they let me know that was not possible. I would first have to have the car assessed. I explained my frustration and concern as to how a brand new cars battery with less than 20k miles could just die. It was met with no empathy or concern but rather an is what it is mentality. My other concern was how did my car just have a multi point inspection and oil change less than 5 days prior and then have this issue? My car was assessed on Monday and they let me know the battery failed and they replaced it. When I arrived to pick up my vehicle the service associate never once came out to help me. Another colleague came out and asked if there was anything I needed after standing at his door for over five minutes with no acknowledgement. She quickly retrieved my vehicle and in less than 5 minutes gave me all the customer service I was truly looking for. Nothing major other than the quick, "do you have any other questions or concerns or help going over the paperwork?" To which I said yes can you explain what parts were replaced and if it affected my warranty? She was so helpful just like Daniel. In the moment of crisis with a dead car battery I needed that reassurance rather than it is what it is and having Ford roadside leave me stranded for multiple hours. Not sure if I will be to this service center. It is unfortunate, but when you are in crisis you always remember who helped you and who didn't. More

Fantastic service! Very professional as well! I will be back for my next service. Thanks to everyone!!!!!! Very professional as well! I will be back for my next service. Thanks to everyone!!!!!! More

Always the best place to go and get the service. Dealer explains well anytime for everything Dealer explains well anytime for everything More

Made an appointment a week in advance and after 6 hours no work was performed no work was performed More

The service process was efficient and smooth. Brittany was great with communication and service. All around good experience ! Brittany was great with communication and service. All around good experience ! More

First time here. Amazing people, very polite and helpful. For now on it will be my number one dealership! Amazing people, very polite and helpful. For now on it will be my number one dealership! More

Service was on time and good value using Ford dollars. Great service advisor Bob Self, thanks. Great service advisor Bob Self, thanks. More

I've brought my car in several times in past for oil changes, so liked dealership. I've had issue where sensor was on then turned off. So brought car in. Was told to leave car there but no given time fr changes, so liked dealership. I've had issue where sensor was on then turned off. So brought car in. Was told to leave car there but no given time frame. Finally after 4 days was given car back with nothing determined. Brought car in for recall and was informed not be tech but person helping my coolant low. Brought in again with no time frame and after 3 days nothing determined. I do trust service at this dealership. Not sure if trying to worry me, taking advantage of me or theg don't employ right mechanics. More

Savannah is very helpful. Got a check engine light on, came in drop the car and she gave me a uber back. She help fix my signal light with warranty. Got a check engine light on, came in drop the car and she gave me a uber back. She help fix my signal light with warranty. More