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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
667 Reviews

667 Reviews of AutoNation Ford Tustin - Service Center

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August 09, 2023

Always the best place to go and get the service. Dealer explains well anytime for everything More

by Triple D, Rocks!!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando
Aug 11, 2023 -

AutoNation Ford Tustin responded

Hi, we are so happy to read such a great review about AutoNation Ford Tustin! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 07, 2023

Made an appointment a week in advance and after 6 hours no work was performed More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rather not
Aug 11, 2023 -

AutoNation Ford Tustin responded

Mike, we regret your experience with us here but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (714) 627-5558 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

August 04, 2023

First time here. Amazing people, very polite and helpful. For now on it will be my number one dealership! More

by gmora400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Childers
Aug 08, 2023 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 04, 2023

The service process was efficient and smooth. Brittany was great with communication and service. All around good experience ! More

by HA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
Aug 08, 2023 -

AutoNation Ford Tustin responded

Hi Ha, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 04, 2023

Service was on time and good value using Ford dollars. Great service advisor Bob Self, thanks. More

by Lynn Yeazel
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Self.
Aug 08, 2023 -

AutoNation Ford Tustin responded

Hi Lynn, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 03, 2023

I've brought my car in several times in past for oil changes, so liked dealership. I've had issue where sensor was on then turned off. So brought car in. Was told to leave car there but no given time fr More

by stevied14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Had two
Aug 07, 2023 -

AutoNation Ford Tustin responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please reach out to us at (877) 357-5524 to discuss what we can do to help.

August 01, 2023

Savannah is very helpful. Got a check engine light on, came in drop the car and she gave me a uber back. She help fix my signal light with warranty. More

by Dinh Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savannah
Aug 07, 2023 -

AutoNation Ford Tustin responded

Hi Dinh, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Tustin. Feel free to stop by if you ever need any more help.

July 30, 2023

Excellent service and staff, Christian went above and beyond in servicing my vehicle. He also made sure that I was not inconvenienced due to parts issue delay. More

by Stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Kirk
Aug 03, 2023 -

AutoNation Ford Tustin responded

Hi Stacey, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 29, 2023

Service is terrible. Took vehicle in at 7am for oil change and to check noise on breaks. Car has 4200 miles on it. I was asked if I would wait and I told them yes sinc More

by BroncoDad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Delia
Aug 02, 2023 -

AutoNation Ford Tustin responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Tustin. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (877) 357-5524 to discuss what we can do to help.

July 26, 2023

They service my car really good. I like the communication and the explanation for any issues that the car may need. More

by Luis Sanjuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Jul 29, 2023 -

AutoNation Ford Tustin responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

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